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Job Summary:

We are searching for a Resort Operations Manager to oversee the evening operations of our resort, including managing staff, ensuring guest satisfaction, and maintaining high standards of service. The ideal candidate will be adept at working nights to handle evening operations and emergencies as needed.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred experience
Proven experience in resort management or a similar role
Strong leadership skills with the ability to motivate and develop a team
Excellent communication and interpersonal abilities
Knowledge of hospitality industry regulations and standards
Ability to work nights, under pressure, and handle multiple tasks simultaneously

Responsibilities:

Acts as Manager on Duty (MOD) for each shift, answering radio calls, responding to guest incidents and completing nightly reporting.
Develop and implement strategies to enhance guest satisfaction and improve overall operations
Supervise and train staff to ensure outstanding customer service during night shifts
Manage budgets, expenses, and financial goals for the resort, including those related to evening operations
Coordinate activities and resolve issues that may arise during night shifts
Ensure compliance with health, safety, and sanitation regulations at all times, especially during evening hours
Oversee maintenance and cleanliness of all resort facilities, especially during the night
Monitor guest feedback and implement improvements during evening operations
Stay current on industry trends to drive continuous improvement in nightly operations.

We offer a positive work environment and comprehensive benefit package. Health and Dental insurance, 401(k) plan with a company match and much more perks. Free employee meals and other resort discounts! 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