Position Summary We are seeking an experienced and hands-on Front Office Manager to lead our Front Office team and serve as a Manager on Duty (MOD) for the hotel. The Front Office Manager is responsible for the daily operation of the Front Desk, leadership and development of Front Office employees, guest service and issue resolution, and coordination with Housekeeping, Laundry, Engineering, Security, and other departments to ensure smooth hotel operations. As Manager on Duty, this position serves as a key operational leader and is expected to exercise sound judgment, take ownership of issues, and provide a visible and professional management presence throughout the property. Key Responsibilities Manage the daily operation of the Front Desk and guest services. Supervise, train, coach, and develop Front Office employees. Prepare schedules and ensure appropriate staffing and coverage. Oversee guest arrivals, departures, room assignments, special requests, and Front Office procedures. Maintain high standards of guest service and professionalism. Handle escalated guest concerns and service-recovery situations. Serve as Manager on Duty and coordinate day-to-day hotel operations as needed. Work closely with Housekeeping, Laundry, Engineering, Security, and other departments. Respond appropriately to operational, safety, security, and emergency situations. Monitor employee performance, attendance, productivity, and adherence to hotel standards. Ensure proper Front Office cash handling, guest-account, and credit-card procedures. Monitor Front Office labor and overtime. Maintain operational logs, reports, and incident documentation. Identify recurring operational issues and recommend solutions. Maintain clear communication with management and other department leaders. Take ownership of issues and ensure appropriate follow-through and resolution. Qualifications Previous hotel Front Office or guest-service experience required. Previous hotel supervisory or management experience strongly preferred. Strong leadership and team-management skills. Excellent guest-service and problem-resolution skills. Ability to make sound decisions and work independently. Strong communication, organization, and follow-through. Ability to remain calm and professional in challenging situations. Experience with hotel property management systems preferred. Understanding of Front Office procedures, guest billing, cash handling, and basic operational controls. Schedule This is a full-time management position. Flexibility is required based on hotel operations, including availability for weekends, holidays, mornings, and evenings as needed. Compensation Compensation is commensurate with experience and qualifications. This position is also eligible for a performance-based bonus in addition to base salary. What We're Looking For We are looking for a manager who is visible, hands-on, accountable, and solutions-oriented. The successful candidate will be comfortable leading a team, making decisions, resolving guest and operational issues, working collaboratively across departments, and taking ownership of the Front Office and Manager on Duty responsibilities.

Pay:

$65,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person