GENERAL MANAGER

Fairfield Inn Idaho Falls Riverfront 651 Pancheri Drive | Idaho Falls, Idaho Managed by InnTrusted, LLC

POSITION SUMMARY

InnTrusted is seeking an experienced, engaged, and results-driven General Manager to lead the Fairfield Inn Idaho Falls Riverfront. The General Manager is the leader of the hotel and is responsible for creating a culture of exceptional guest service, strong team engagement, operational excellence, financial accountability, and pride in the property. This position requires a hands-on leader who understands that successful hotel operations begin with the fundamentals: a clean and well-maintained property, friendly and capable team members, strong labor and expense controls, consistent execution of standards, and a commitment to taking care of our guests. The General Manager has overall responsibility for hotel performance and works closely with InnTrusted's Regional Operations, Sales, Revenue Management, Accounting, Human Resources, and ownership teams to establish goals and execute the strategy of the hotel. The successful candidate will demonstrate InnTrusted's Four C's in their leadership every day: Confident, Consistent, Committed, and Compassionate.

LEADERSHIP & CULTURE

Serve as the visible leader of the hotel and set the standard for professionalism, accountability, hospitality, and teamwork. Build a positive workplace culture where employees feel valued, supported, trained, and accountable. Recruit, hire, onboard, train, develop, and retain a strong hotel leadership team and front-line staff. Establish clear expectations and consistently follow up on performance. Coach and develop department leaders while helping team members grow professionally. Conduct regular leadership and departmental meetings to ensure communication and alignment. Maintain a strong presence throughout the hotel and remain actively involved in daily operations. Lead by example and demonstrate InnTrusted's Four C's in interactions with employees, guests, vendors, and community partners.

GUEST EXPERIENCE

Create an environment where exceptional guest service is the expectation at every level of the hotel. Monitor guest satisfaction scores, reviews, surveys, and direct guest feedback. Identify recurring guest concerns and implement sustainable corrective actions. Respond appropriately and professionally to guest complaints and service recovery situations. Empower team members to resolve reasonable guest concerns quickly and effectively. Ensure guestrooms and public areas consistently meet cleanliness, condition, and presentation expectations. Regularly inspect guestrooms, public areas, exterior areas, and operational spaces.

FINANCIAL PERFORMANCE

The General Manager is responsible for the overall financial performance of the hotel and must understand how daily operational decisions affect profitability.

Responsibilities include:

Develop and manage the hotel's annual operating budget in partnership with InnTrusted leadership. Review monthly financial statements and understand revenue, departmental expenses, labor costs, cost per occupied room, and overall profitability. Monitor financial performance throughout the month rather than waiting for month-end results. Maintain appropriate staffing levels based on occupancy, business demand, and productivity expectations. Manage overtime and unnecessary labor while maintaining guest service standards. Monitor purchasing, inventory, vendor expenses, utilities, and controllable operating costs. Maintain appropriate inventory levels without unnecessary overstock. Identify financial variances and develop corrective action plans when performance falls below expectations. Protect hotel assets and maintain strong internal financial controls. Participate in regular financial and operational reviews with InnTrusted leadership.

HOUSEKEEPING & LABOR MANAGEMENT

Housekeeping is one of the hotel's largest operational departments and requires direct General Manager oversight.

The General Manager will:

Monitor housekeeping productivity and labor performance on a regular basis. Ensure staffing is aligned with occupied rooms and actual workload. Review Room Attendant, Laundry, and Housekeeping Management labor when evaluating total housekeeping productivity. Ensure guestrooms consistently meet cleanliness and quality expectations. Maintain appropriate linen, terry, guest supply, and housekeeping inventory levels. Work closely with housekeeping leadership to improve productivity without sacrificing guest satisfaction. Ensure preventative deep-cleaning and room-care programs are consistently executed.

SALES & REVENUE STRATEGY

The General Manager is responsible for establishing the hotel's overall business goals, budget expectations, market positioning, and operational strategy. InnTrusted General Managers are not expected to serve as the hotel's senior Sales or Revenue Management leader. The General Manager works in close partnership with InnTrusted Regional and Area Sales leadership and above-property Revenue Management professionals. These leaders work directly with the General Manager to execute the hotel's strategy, identify opportunities, develop accounts, optimize pricing and inventory decisions, and help ensure the hotel's financial and market-share goals are achieved.

The General Manager will:

Establish hotel performance expectations and participate in development of the annual revenue strategy. Maintain a strong understanding of local demand generators, competitors, market conditions, and business trends. Participate actively in revenue and sales strategy discussions. Hold Sales and Revenue Management partners accountable to established hotel goals while providing the operational support necessary for success. Support local account relationships and maintain a visible presence within the Idaho Falls business community. Ensure operational teams are prepared to successfully execute group, corporate, and special-event business. Understand hotel occupancy, ADR, RevPAR, market share, and overall revenue performance.

PROPERTY CONDITION & MAINTENANCE

The General Manager is responsible for ensuring the hotel remains safe, clean, functional, and properly maintained.

Responsibilities include:

Conduct routine property walks of guestrooms, public spaces, back-of-house areas, parking areas, landscaping, building exterior, and mechanical spaces. Maintain strong first impressions throughout the property. Ensure preventive maintenance programs are completed consistently. Maintain organized maintenance records and life-safety documentation. Identify capital needs before they become major operational problems. Coordinate repairs and vendor services when needed. Ensure out-of-order rooms are returned to inventory as quickly as reasonably possible. Protect the physical condition and long-term value of the hotel.

SAFETY, SECURITY & COMPLIANCE

Maintain compliance with applicable brand standards, InnTrusted policies, federal, state, and local requirements. Maintain required OSHA and workplace safety programs. Ensure employees receive appropriate safety training. Maintain emergency procedures and ensure team members understand their responsibilities. Ensure fire/life-safety systems, emergency equipment, chemical programs, and required inspections remain current. Maintain appropriate key, access-control, cash-handling, and security procedures. Immediately communicate significant safety, guest, employee, building, or operational incidents to appropriate InnTrusted leadership.

HUMAN RESOURCES

Maintain adequate staffing for the needs of the hotel. Recruit and select employees who align with the hotel's service culture. Ensure new employees receive proper onboarding and departmental training. Maintain accurate employee documentation and timekeeping. Manage employee performance fairly and consistently. Complete performance coaching, corrective action, and recognition as appropriate. Maintain compliance with InnTrusted HR policies and applicable employment laws. Partner with InnTrusted Human Resources when addressing significant employee-relations matters. Promote employee retention and create opportunities for professional development.

OPERATIONAL ACCOUNTABILITY

The General Manager is expected to know what is happening throughout the hotel and maintain systems that create consistency and accountability.

This includes oversight of:

Front Office Housekeeping Laundry Maintenance Breakfast Operations Guest Services Safety and Security Purchasing and Inventory Labor Management Guest Satisfaction Vendor Relationships Financial Performance Sales and Revenue Strategy Execution The General Manager should be comfortable stepping into any area of the operation when necessary while developing department leaders who can successfully manage their respective responsibilities.

COMMUNITY & OWNER RELATIONS

Represent the hotel and InnTrusted professionally within the Idaho Falls community. Develop positive relationships with local businesses, organizations, tourism partners, and community leaders. Communicate openly and professionally with InnTrusted leadership and ownership. Provide accurate updates regarding hotel performance, challenges, opportunities, staffing, and property needs. Approach the hotel as if it were their own business while recognizing their responsibility to protect the owner's investment.

QUALIFICATIONS

Preferred qualifications include: Previous hotel management or significant hospitality leadership experience. General Manager, Assistant General Manager, Operations Manager, or comparable hotel leadership experience preferred. Experience with a nationally recognized hotel brand is preferred. Strong understanding of hotel operations, labor management, budgeting, and financial statements. Proven ability to recruit, develop, motivate, and retain employees. Strong written and verbal communication skills. Ability to analyze operational and financial performance and develop corrective action plans. Strong organizational and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Comfortable using hotel property-management, revenue, labor, financial, and guest-satisfaction systems.

LEADERSHIP CHARACTERISTICS

The successful General Manager will be: Confident

• Willing to make decisions, establish expectations, communicate clearly, and lead from the front. Consistent
• Creates repeatable processes, follows through, and holds themselves and their team accountable every day. Committed
• Takes ownership of the hotel's results and remains focused on achieving long-term success. Compassionate
• Understands that hospitality is a people business and treats guests and employees with dignity, respect, and genuine care.

PHYSICAL & SCHEDULING REQUIREMENTS

Hotel operations occur 24 hours a day, seven days a week. The General Manager must maintain a schedule that allows them to effectively lead the operation and may occasionally be required to respond to urgent hotel matters outside normal business hours. The position may require prolonged standing or walking throughout the property and the ability to perform reasonable physical activities associated with hotel operations.

ABOUT INNTRUSTED

InnTrusted is a hotel management and ownership company committed to operating successful hotels by developing great people, maintaining strong operational fundamentals, and creating outstanding experiences for our guests. Our culture is built around our

Four C's:

Confident. Consistent. Committed. Compassionate. We believe strong hotels begin with strong leaders who take ownership of their operation, care about their people, understand their numbers, and never lose sight of the guest.

Pay:

$51,587.77

• $62,127.

20 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Paid time off Relocation assistance Retirement plan Vision insurance

Work Location:

In person