Position Overview The General Manager (GM) is the heart of our daily operations, ensuring our facility runs smoothly, staff are engaged, and our four-legged guests are safe, happy, and well cared for. This is a hands-on leadership role—you won't be hidden away in an office. You'll be at the front desk greeting clients, engaging with dogs, and working alongside your team to ensure every detail of the day runs seamlessly. The GM will oversee all aspects of the facility, including staff management, client relations, scheduling, inventory, facility maintenance, and financial performance—while also jumping in wherever needed to support the team and deliver excellent service. Key Responsibilities Hands-On Leadership & Team Support

• Actively work alongside staff, assisting with front desk operations, check-ins/check-outs, dog care, cleaning, and enrichment activities as needed.
• Lead by example in all areas—demonstrating a client-first, dog-first mindset.
• Be a visible and accessible leader who actively supports the team on the floor. Operations & Facility Management
• Oversee daily operations, ensuring a safe, clean, and well-maintained environment.
• Maintain compliance with local, state, and federal regulations regarding animal care.
• Manage vendor relationships for supplies, services, and facility needs.
• Implement and monitor operational policies, procedures, and quality standards. Client Experience & Service
• Greet and assist clients in person and over the phone, ensuring a welcoming and professional experience.
• Handle escalated client concerns with empathy and effective problem-solving.
• Collaborate on promotions, events, and community engagement to build relationships. Team Leadership & Development
• Recruit, hire, train, and supervise staff, fostering a culture of teamwork and accountability.
• Create schedules aligned with operational needs and budget targets.
• Provide regular feedback, coaching, and growth opportunities for staff. Financial & Administrative Management
• Manage budgets, track KPIs, and analyze financial performance.
• Approve payroll, oversee billing, and monitor expense controls.
• Report regularly to ownership on operations, staffing, and financial results. Qualifications
• Proven management experience (3+ years) in pet care, hospitality, retail, or a related service industry.
• Strong leadership skills with the ability to motivate, train, and hold staff accountable.
• Excellent communication, organizational, and problem-solving skills.
• Understanding of canine behavior, health, and safety practices (preferred).
• Comfortable using scheduling, POS, and CRM software.
• Flexible availability, including weekends and holidays.
• Physically able to handle and interact with dogs of all sizes and temperaments. What We Offer
• Competitive salary based on experience, paid weekly.
• Performance-based bonuses
• Health, dental, vision insurance along with

EAP, HSA & 401K

after a probationary period.

• Employee discounts on services
• Ongoing professional development opportunities
• A work environment filled with wagging tails, wet noses, and a team that truly loves what they do.

Job Type:

Full-time Pay:

$40,000.00 - $45,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance On-the-job training Paid time off Professional development assistance Retirement plan Vision insurance Application Question(s): What does hands-on leadership mean to you in a hospitality and pet care environment? How would you foster a positive, fun culture that reflects the "dog resort" experience while still running a disciplined operation?

Education:

Associate (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Columbia, IL 62236 (Required)

Work Location:

In person