Job Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk or Front Desk Supervisor, where you will be the welcoming face and first point of contact for our guests. This energized role involves delivering exceptional customer service, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for an unforgettable guest experience, fostering loyalty and positive reviews. If you thrive in a fast-paced environment and enjoy connecting with people from around the world, this is the perfect opportunity to shine in the hospitality industry. The ideal candidate will have 3pm - 11pm and weekend availability. The Front Desk Supervisor is a full time position and must have at least 2 years of hotel front desk experience. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience. Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and efficiency. Handle guest inquiries via phone and in person, offering information about hotel amenities, local attractions, and services with clear communication and hospitality expertise. Process guest requests, complaints, and issues promptly while maintaining a positive attitude and problem-solving mindset. Follow hotel emergency procedures to ensure guest safety during incidents or emergencies. Maintain detailed records of guest interactions, reservations, and billing information to support seamless operations. Qualifications Excellent customer service skills with a focus on guest relations and problem-solving abilities. Multilingual or bilingual capabilities are highly desirable to serve diverse guests effectively. Ability to communicate professionally via phone etiquette and handle high-volume inquiries efficiently. Join us to be part of a vibrant team dedicated to creating memorable stays for every guest!

Pay:

$16.00 - $21.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person