Overview We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader with a comprehensive understanding of hospitality management, guest services, and financial oversight. As the Hotel General Manager, you will drive excellence in guest experiences, optimize operational efficiency, and foster a positive, team-oriented environment. Your energetic leadership will ensure the property consistently meets and exceeds guest expectations while maintaining high standards of service and profitability. Responsibilities Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure seamless service delivery. Lead and supervise hospitality teams, fostering a motivated and high-performing work environment through effective team management and human resources practices. Accountable for the FULL profit and loss statement each month. Manage hotel budgets, including revenue management, cost control, and financial operations to maximize profitability while maintaining quality standards. Implement and uphold hotel management systems such as Property Management Systems (PMS), hospitality reservation systems, multi-line phone systems, and other property management tools. Develop strategies to enhance guest relations, ensuring exceptional customer service that aligns with hotel guest service standards. Monitor hotel performance metrics; analyze financial reports; oversee night audit processes; and adjust operational strategies accordingly. Coordinate with departments to uphold safety protocols, maintain property standards, and ensure compliance with hospitality regulations. Drive revenue growth through innovative marketing initiatives, upselling techniques, and optimizing occupancy rates. Foster a welcoming environment for guests from diverse backgrounds by utilizing multilingual or bilingual skills when applicable. Requirements Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities. Strong background in overseeing daily hotel operations, including front desk management, guest services, and hospitality teams. Extensive knowledge of hospitality management systems such as PMS, reservation platforms, and property management tools. Demonstrated financial management experience including budgeting, revenue management, and controlling operational costs. Excellent managerial communication skills with the ability to lead teams effectively across departments. Bilingual or multilingual abilities are highly desirable to serve diverse guest populations better. Experience working in resort environments or large-scale hotels is preferred; familiarity with night audit procedures is a plus. Exceptional customer service skills coupled with a passion for creating memorable guest experiences. Strong leadership qualities with the ability to motivate staff and manage human resources efficiently. Knowledge of hotel guest service standards and best practices for maintaining high-quality guest relations. Join us as our Hotel General Manager to shape unforgettable experiences for our guests while leading a vibrant team toward operational excellence!

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Paid time off

Work Location:

In person