A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
We are seeking an experienced and highly motivated Hotel General Manager to oversee daily operations of our hotel in Battle Creek, MI. The General Manager will be responsible for ensuring exceptional guest experiences, maximizing profitability, and maintaining smooth and efficient hotel operations. This role requires strong leadership, financial acumen, and the ability to inspire and manage a diverse team while upholding the highest standards of hospitality.
Key Responsibilities:
Leadership & Operations Management Oversee day-to-day hotel operations including front desk, housekeeping, maintenance, food & beverage, and guest services. Develop and implement standard operating procedures to ensure consistency and excellence. Lead by example, fostering a culture of professionalism, hospitality, and teamwork. Guest Experience Ensure the highest level of guest satisfaction by monitoring service quality and addressing issues promptly. Handle escalated guest concerns with professionalism and care. Monitor online reviews and guest feedback, implementing improvements as needed. Financial & Business Management Manage the hotel's budget, forecasting, and financial performance. Control operating expenses while maintaining service quality. Oversee revenue management, pricing strategies, and occupancy targets to maximize profitability. Team Development Recruit, train, and supervise staff across all departments. Conduct regular performance evaluations and provide coaching and mentorship. Promote a positive, inclusive, and productive work environment. Marketing & Sales Collaborate with ownership/marketing teams to increase visibility and bookings. Build and maintain relationships with local businesses, tourism boards, and community organizations. Develop promotions, packages, and partnerships tailored to the Battle Creek area market. Compliance & Safety Ensure compliance with local, state, and federal regulations, including health and safety standards. Maintain property security and safety programs for guests and staff.
Qualifications:
Proven experience as a Hotel General Manager or in a senior hospitality management role. Strong leadership and communication skills. Solid understanding of financial reports, budgeting, and revenue management. Customer-focused with a passion for hospitality and guest service. Ability to manage multiple priorities and work under pressure. Knowledge of hospitality software systems (PMS, POS, booking platforms) preferred.
Why Join Us:
Opportunity to lead and shape the success of a hotel in Battle Creek, MI. Work with an engaged ownership team dedicated to long-term success. Competitive salary, performance-based incentives, and on-site living quarters may be provided.
Job Type:
Full-time Pay:
$52,000.00 per year
Benefits:
Employee discount Flexible schedule Paid jury duty Paid time off Paid training
