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HI
Holiday Inn & Suites Kalamazoo West
Hotel Assistant General Manager (AGM)
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$58,663 / year median in Michigan
+8% projected growth
Job Description
Amerilodge Group is hiring for our next Assistant General Manager for the Holiday Inn Kalamazoo West!! We are looking for a dedicated, hard-working professional who is focused on guest satisfaction and brand standards. As our AGM, you will work cohesively with our General Manager to manage the hotel and supervise/motivate our staff to succeed on a daily basis. If this sounds like your ideal role, submit your resume today to be considered for this exciting position! Amerilodge Group owns and operates hotels throughout Michigan, Indiana and Ohio. Our CEO will tell you that we spend more time with those we work with than those we live with, and thus has instilled an "extended family" culture throughout the company. We provide a solid Corporate Support Structure so that Hotel Management can focus on guests and staff on a daily basis. The ideal candidate will embrace this type of culture. Assistant General Manager Make your next career step a giant leap. We are searching for an Assistant General Manager to step-up and provide key leadership direction to maximize financial returns, drive people development and empower our team to create memorable guest experiences. A little taste of your day-to-day Every day is different, but you will mostly be:
- Working as your General Manager's trusted second-in-command - also acting as manager on duty in their absence
- Directing everyday activity to enable your team to deliver exceptional guest experiences
- Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
- Managing, coaching and developing a team that is dedication to exceptional customer service.
- Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability What we need from you
- Two to Three years' hotel or other highly relevant hospitality experience and/or Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- Ability to deal with difficult interactions and work under pressure
- Managerial experience working in a customer service function
- Flexibility to respond to a variety of different work situations
- A passion for delivering an exceptional level of guest service What you can expect from us As an Assistant General Manager with Amerilodge Group, you will be eligible to take part in a Comprehensive Benefit Plan with the company.