Job Overview We are seeking an energetic and dynamic Hotel General Manager for our full service 271 guestrooms hotel with 8,000 Sq Ft meeting space, and a full-service restaurant & bar, soon to become an Upscale Crowne Plaza, to join our team. In this pivotal role, you will drive excellence in guest services, ensure operational efficiency, and foster a welcoming environment that reflects our commitment to hospitality. Your leadership will inspire teams, optimize revenue streams, and uphold the highest standards of property management and guest satisfaction. This is an exciting opportunity for a motivated professional passionate about creating memorable experiences and managing a thriving hotel environment. Duties Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure seamless service delivery. Lead and supervise hospitality teams, fostering a positive work environment that encourages teamwork, accountability, and professional growth. Manage hospitality operations budgets, monitor financial performance, and implement strategies to maximize revenue while controlling costs. Utilize property management systems (PMS) and hospitality reservation systems to optimize bookings, guest records, and operational workflows. Uphold hotel management standards by ensuring compliance with safety regulations, health codes, and guest service protocols. Develop and implement policies to enhance guest relations, improve service quality, and maintain high customer service standards. Coordinate with human resources for staffing needs, training programs, performance evaluations, and employee engagement initiatives. Maintain effective communication across departments using multi-line phone systems and uphold professional phone etiquette. Monitor hotel guest services to ensure exceptional guest experiences from check-in to check-out. Conduct regular property inspections to ensure cleanliness, safety standards, and overall property maintenance. Skills Proven experience supervising hospitality teams within a hotel environment. Strong leadership skills with the ability to motivate staff and manage multi-disciplinary teams. Extensive knowledge of revenue management strategies to optimize occupancy rates and profitability. Proficiency in property management systems (PMS), hospitality reservation systems, and other hotel management software. Excellent managerial communication skills for clear direction-setting and conflict resolution. Expertise in financial management including budgeting, cost control, and financial operations analysis. Exceptional customer service skills with a focus on exceeding guest expectations. Experience managing hospitality operations budgets while maintaining high-quality standards. Human resources knowledge related to staffing, training, performance management, and employee relations. Ability to oversee daily hotel operations efficiently while maintaining a positive work environment.

Pay:

From $120,000.00 per year

Work Location:

In person