Job Title:

Front Desk Manager Department:

Front Office Reports To:

General Manager Job Summary:

The Front Desk Manager at Holiday Inn Grand Haven / Spring Lake, oversees all front desk operations to ensure guest satisfaction, safety, and operational efficiency. This role manages the front office team, coordinates guest services, and maintains IHG brand standards to deliver a seamless check-in and check-out experience.

Key Responsibilities:

• Supervise, train, and mentor front desk associates, ensuring service excellence and adherence to Holiday Inn brand standards.
• Oversee daily front office operations including check-in/check-out, guest requests, room assignments, and payment processing.
• Ensure a clean, organized, and inviting front desk environment, consistent with Holiday Inn' modern, upbeat aesthetic.
• Address guest concerns promptly and professionally, applying IHG service recovery standards when necessary.
• Monitor and manage room inventory, rate availability, and group reservations using IHG systems
• Collaborate with housekeeping and maintenance to ensure room readiness and efficient issue resolution.
• Maintain front desk documentation, logs, reports, and communication systems.
• Interviewing, hiring, performance reviews, and disciplinary actions in coordination with hotel leadership.
• Support the implementation of IHG loyalty initiatives and ensuring enrollment targets are hit.

(24 Monthly)

Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person