TPG Hotels and Resorts (Cherry Tree Inn and Suites & Hotel Indigo) The Small Group Sales and Servicing Manager is responsible for generating, booking, and servicing group business primarily for Cherry Tree Inn & Suites. This position will manage the sales process from initial inquiry through group departure, ensuring timely follow-up, accurate communication, and a positive experience for each client. The position may also support Hotel Indigo Traverse City by responding to and servicing smaller group room blocks, weddings, meetings, and social events as business needs require. This is an on-site position and is not eligible for remote work. The selected candidate must be based in the local Traverse City market or live within a reasonable commuting distance of Cherry Tree Inn & Suites. The position may be structured as either part-time or full-time, but regular availability during normal weekday business hours is required. Some evening or weekend availability may occasionally be necessary based on client or event needs. This position is eligible for Bonus. Essential Duties and Responsibilities Respond promptly to group inquiries and sales leads for Cherry Tree Inn & Suites. Proactively solicit new group business through telephone outreach, email, networking, referrals, and community involvement. Qualify incoming leads and recommend appropriate guestrooms, meeting spaces, and services based on the client's needs. Prepare proposals, group agreements, room-block contracts, and other sales-related documents. Conduct on-site property tours and client meetings during normal business hours. Negotiate rates and contract terms within established hotel guidelines. Maintain accurate group room blocks, rates, cutoff dates, reservation instructions, and special requests. Serve as the primary point of contact for assigned groups from the initial inquiry through arrival and departure. Coordinate group details with the front desk, reservations, housekeeping, food and beverage, and other operating departments. Monitor room-block pickup and communicate regularly with clients regarding performance, deadlines, and adjustments. Identify opportunities to increase revenue through upgraded accommodations, extended stays, meeting space, food and beverage, and other hotel services. Maintain complete and accurate records of leads, sales activities, bookings, lost business, and future opportunities. Provide regular sales activity, production, and pipeline reports to hotel and regional leadership. Follow up with clients after departure to obtain feedback and pursue repeat and referral business. Assist Hotel Indigo Traverse City with smaller group room blocks, weddings, meetings, and social events as assigned. Build productive relationships with local businesses, wedding professionals, sports organizations, associations, schools, tour operators, and community partners. Represent both hotels professionally and provide responsive, detail-oriented service throughout the sales and event-planning process. Perform other sales and servicing responsibilities as assigned. Qualifications Previous hotel sales, event planning, group reservations, catering, or hospitality experience is preferred. Must be located in the Traverse City area or able to commute reliably to Cherry Tree Inn & Suites. Must be able to work on-site during normal weekday business hours. Strong sales ability with a focus on follow-through, organization, and relationship building. Excellent written and verbal communication skills. Ability to manage multiple leads, groups, deadlines, and client requests simultaneously. Strong attention to detail and a commitment to maintaining accurate records. Comfortable preparing proposals, reviewing contracts, and discussing rates and hotel policies with clients. Proficiency with Microsoft Office, email, spreadsheets, and hotel sales or property-management systems. Ability to work independently while collaborating effectively with the sales and hotel operations teams. Knowledge of the Traverse City market and established local relationships are beneficial.

Pay:

$25.00 per hour Expected hours: 32.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Paid jury duty Paid time off Paid training Vision insurance

Work Location:

In person