Front Desk Supervisor

Front Desk Supervisor DoubleTree by Hilton - 3.6 Minneapolis, MN Job Details Full-time From $22 an hour 1 hour ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Food provided Qualifications Hospitality Phone communication Customer service Phone etiquette Leadership Hotel experience Full Job Description Overview We are seeking a dedicated and professional Front Desk Supervisor to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a welcoming and efficient experience. This role requires strong leadership skills, exceptional customer service abilities, and a keen attention to detail. The Front Desk Supervisor will assist the Front Desk Leadership Team to oversee daily operations at the front desk, manage guest services, and ensure that all front desk staff provide outstanding hospitality. Responsibilities Greet and welcome guests upon arrival, ensuring a positive first impression. Manage front desk operations, including check-in and check-out processes. Supervise and train front desk staff to deliver exceptional guest services. Handle guest inquiries, complaints, and requests in a timely and professional manner. Maintain knowledge of hotel services, local attractions, and events to assist guests effectively. Ensure the front desk area is clean, organized, and well-stocked with necessary supplies. Utilize phone systems efficiently to manage incoming calls and reservations. Collaborate with other departments to enhance guest experiences and resolve issues promptly. Experience Previous experience in hospitality or front desk leadership is preferred. Strong customer service skills with a focus on guest satisfaction. Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests. Familiarity with front desk operations . Excellent phone etiquette and communication skills are essential. All candidates must be available to work nights and weekends. This position is primarily a PM shift position. Join our team as a Front Desk Manager where you can make a significant impact on our guests' experiences while leading a passionate team in the hospitality industry!

Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Food provided Free parking Health insurance Life insurance Paid time off Referral program Vision insurance

Experience:

Hotel experience: 1 year (Preferred) Ability to

Commute:

Minneapolis, MN 55439 (Required) Ability to

Relocate:

Minneapolis, MN 55439: Relocate before starting work (Required)

Work Location:

In person