Job Overview We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive excellence in guest services, manage financial performance, and foster a welcoming environment for both guests and staff. The ideal candidate will possess strong managerial skills, a deep understanding of hospitality management, and the ability to motivate teams to deliver exceptional experiences. As the face of our hotel, you will ensure operational efficiency, uphold brand standards, and cultivate a positive guest relations atmosphere. Responsibilities Oversee daily hotel operations, including front desk activities, housekeeping, food and beverage services, and maintenance to ensure smooth functioning. Manage hospitality teams by recruiting, training, supervising, and evaluating staff to maintain high-performance standards. Implement and uphold hotel guest service standards to deliver memorable guest experiences that promote loyalty. Develop and manage budgets for hospitality operations, including revenue management strategies to maximize profitability. Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and improve operational efficiency. Monitor financial operations such as budgeting, forecasting, and expense control to meet financial targets. Lead human resources functions including staffing plans, employee relations, performance reviews, and compliance with employment laws. Foster a culture of teamwork, leadership, and continuous improvement across all departments. Maintain excellent guest relations by addressing concerns promptly and ensuring high levels of customer service are consistently met. Oversee night audit procedures and ensure accurate financial reporting at the end of each day. Ensure compliance with safety regulations and hotel policies while managing emergency response protocols when necessary. Requirements Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities. Strong knowledge of hotel management systems (PMS), property management software, and hospitality reservation platforms. Excellent leadership skills with the ability to manage diverse teams effectively across multiple departments. Bilingual or multilingual abilities are highly desirable to serve a diverse guest base effectively. Demonstrated expertise in revenue management, budgeting, financial operations, and human resources within a hospitality setting. Exceptional customer service skills with a focus on guest satisfaction standards. Experience overseeing daily hotel operations including front desk management, night audit procedures, and guest services. Ability to communicate clearly through managerial channels using effective communication techniques. Resort experience or familiarity with multi-property operations is advantageous. Strong organizational skills with attention to detail in managing hospitality teams and property functions. Join us as our Hotel General Manager and lead our team toward delivering outstanding guest experiences while driving operational excellence! We value energetic leaders who thrive in fast-paced environments and are committed to creating welcoming spaces where guests feel at home every time they visit. People with a criminal record are encouraged to apply

Work Location:

In person