A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$3,000 Role Overview Owns the guest experience across every stage of the journey — pre-arrival, in-house, and post-stay — ensuring expectations are consistently exceeded. Leads a guest services team while serving as a key point of contact for guest requests, VIP coordination, and cross-departmental communication. Key Deliverables Guest journey management — coordinate pre-arrival, in-house, and post-departure communication; ensure personalized service from booking through farewell VIP & guest requests — track VIP arrivals and preferences, prepare personalized amenities/welcome notes, and ensure all in-house requests are met Team leadership — supervise, train, schedule, and coach the guest services team; maintain grooming and service standards Service quality & compliance — monitor guest satisfaction daily, resolve complaints, and maintain compliance with brand service standards (LQA) and SOPs Cross-departmental coordination — communicate guest preferences, VIPs, and group events across Front Office and other departments Emergency & safety readiness — understand and execute emergency response plans; comply with health, safety, and security procedures Revenue support — maintain up-to-date knowledge of room types, rates, and resort offerings to support upselling and conversion Required Qualifications 2+ years in Front Office operations management within a 5-star hotel or resort Bachelor's degree in Hospitality or Business Management preferred Proven experience leading a team Proficient in Microsoft Office and Opera PMS Strong organizational skills with high attention to detail Excellent problem-solving and decision-making in a fast-paced environment Willing to work flexible hours, including evenings, weekends, and holidays Client identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, 401(k) match, PTO, and travel benefits) shared upon progression.
