Join us as the Front Office Manager for an exciting new Home2 Suites by Hilton hotel opening! In this dynamic leadership role, you will oversee all front desk operations, ensuring a seamless, frictionless guest experience from check-in to check-out. Your energetic approach will motivate your team, uphold Hilton's exceptional customer service standards, and establish the hotel's reputation for extended-stay hospitality excellence. As a key ambassador of the Home2 Suites brand, you will coordinate guest relations, manage daily administrative tasks, drive Hilton Honors loyalty enrollment, and foster a welcoming environment that encourages repeat visits and positive reviews. This is an incredible opportunity to lead a vibrant team at the forefront of our newest property!

Duties & Responsibilities Team Leadership :

Lead, schedule, and supervise the front desk team to deliver outstanding guest services with enthusiasm, warmth, and professionalism.

Operations Management :

Oversee guest check-in, check-out, and Hilton Digital Key procedures, ensuring accuracy and efficiency.

Brand Standards & Loyalty :

Train staff to deliver specialized service to Hilton Honors members and proactively resolve guest challenges to maximize property Quality Assurance (QA) scores.

Communication Etiquette :

Manage multi-line phone systems and handle guest inquiries regarding extended-stay amenities, local directions, and booking channels.

Financial Integrity :

Coordinate nightly audit processes, manage property billing, balance cash drawers, and ensure strict financial reconciliation.

Process Improvement :

Develop and implement standard operating procedures (SOPs) for front office functions aligned with Hilton corporate guidelines.

Guest Relations :

Maintain high standards of guest satisfaction by addressing concerns promptly and utilizing service recovery logs to proactively enhance the extended-stay experience.

Cross-Department Collaboration :

Coordinate room status updates daily with Housekeeping and Maintenance to ensure smooth, efficient hotel operations.

Staff Training :

Conduct robust staff onboarding and training using Hilton brand benchmarks.

Revenue Strategy :

Monitor room inventory, analyze occupancy levels, and assist the General Manager with revenue management strategies to optimize hotel performance.

Compliance :

Uphold safety protocols, key control tracking, and ensure strict compliance with all local regulations and Hilton safety guidelines.

Required Skills & Qualifications Experience :

Minimum of 2 years of proven experience in hospitality management or hotel supervisory roles, ideally within the Hilton brand family.

Technical Proficiency :

Deep familiarity with Hilton hotel software, specifically

Hilton PEP Customer Service :

Exceptional interpersonal skills with a proven track record of handling diverse guest needs in a friendly, extended-stay environment.

Leadership :

Demonstrated capability to recruit, train, motivate, and manage a diverse team of hospitality professionals.

Problem Solving :

Strong conflict resolution skills with the ability to handle guest billing, booking modifications, or complaints calmly under pressure.

Communication :

Superb verbal and written communication skills; bilingual or multilingual abilities are highly desirable to serve an international clientele.

Organization :

Excellent multi-tasking and time management capabilities with strong attention to administrative details. Join us in shaping the future of our brand-new property! Bring your passion for hospitality management, your multilingual talents, and your dedication to creating memorable guest experiences.

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person