Job Summary We are seeking an energetic and highly organized Front Desk Manager to lead our front office team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate with various departments to uphold the highest standards of hospitality service. Your leadership will set the tone for a welcoming environment, ensuring smooth check-in and check-out processes, efficient reservation management, and prompt resolution of guest inquiries. If you thrive in a fast-paced hospitality setting and possess a passion for delivering outstanding customer service, this opportunity is perfect for you! Responsibilities Supervise front desk staff to deliver seamless guest check-in and check-out experiences while maintaining excellent customer service standards. Manage reservations using property management systems (PMS) such as HotelKey, OPERA or similar platforms, ensuring accuracy and efficiency. Handle multi-line phone systems with professionalism, utilizing proper phone etiquette to address guest inquiries and internal communications promptly. Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues swiftly. Enforce hotel policies and emergency procedures to ensure safety and security for guests and staff alike. Conduct night audits to reconcile daily financial transactions, ensuring accuracy in billing and reporting. Foster guest relations by providing personalized service, resolving complaints effectively, and enhancing overall guest satisfaction. Requirements Proven experience in hospitality management or hotel front desk operations, with familiarity in hotel management systems such as HotelKey, OPERA or similar PMS platforms. IHG experience preferred. Strong customer service skills with the ability to problem-solve quickly and professionally. Knowledge of hotel emergency procedures and safety protocols is essential. Excellent communication skills, both verbal and written, with a focus on phone etiquette and client communication. Previous resort or hotel experience is preferred, especially in roles involving guest services or night audit functions. Ability to manage multi-line phone systems efficiently while maintaining a friendly demeanor under pressure. Join us in creating memorable experiences for our guests! We value energetic leaders who are passionate about hospitality excellence, eager to foster a welcoming environment, and committed to professional growth within the dynamic world of hotel management.

Pay:

$13.00 - $15.00 per hour

Work Location:

In person