Overview We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and elevate guest experiences. In this pivotal role, you will oversee all daily hotel operations, ensuring exceptional service standards, operational efficiency, and financial performance. Your leadership will drive team motivation, uphold property standards, and foster a welcoming environment for guests from diverse backgrounds. This is an exciting opportunity for a passionate hospitality professional eager to make a significant impact within a vibrant hotel setting. Duties Oversee the entire operation of the hotel, including front desk, housekeeping, food and beverage, maintenance, and guest services Lead and supervise hospitality teams, ensuring high levels of team engagement, training, and development Manage hospitality operations budgets, monitor financial performance, and implement revenue management strategies to maximize profitability Maintain hotel management systems such as Property Management Systems (PMS) and hospitality reservation platforms to ensure seamless guest experiences Uphold hotel guest service standards by overseeing guest relations, resolving escalated issues promptly, and ensuring customer satisfaction Coordinate staffing needs, hiring processes, performance evaluations, and employee relations Ensure compliance with safety regulations, hotel policies, and industry standards such as night audit procedures and phone etiquette across multi-line phone systems Foster a positive work environment through effective managerial communication and leadership in managing hospitality operations Requirements Proven experience in hotel management or hospitality leadership roles with supervising responsibilities Strong knowledge of hotel management systems (PMS), revenue management techniques, and financial operations within the hospitality industry. Prefer previous IHG hotel experience. Excellent team management skills with the ability to motivate staff and manage effectively Exceptional customer service skills with a focus on guest relations and service excellence Experience overseeing daily hotel operations including front desk management, night audit procedures, and guest services standards Proficiency in managing hospitality operations budgets, financial reporting, and operational planning Effective managerial communication skills to coordinate teams across departments and ensure smooth operations Join us to lead a dedicated team committed to delivering outstanding guest experiences while driving operational excellence. We value energetic leaders who thrive in fast-paced environments and are passionate about creating memorable stays for every guest.

Pay:

$45,000.00 - $50,000.00 per year

Work Location:

In person