Overnight Front Desk Manager - Luxury Hotel | $30.00/

Hour Company:

Haven Staffing Solutions Location:

Newark, NJ Job Type:

Full-Time |

Overnight Shift Compensation:

$30.00 per hour Join Haven Staffing Solutions Haven Staffing Solutions is a leading hospitality staffing agency specializing in luxury hotels, boutique hotels, private clubs, restaurants, and event venues. We are currently seeking an experienced and professional Overnight Front Desk Manager to support hotel operations in Newark, NJ. Position Overview The Overnight Front Desk Manager will oversee front desk operations during the overnight shift, ensuring a smooth and exceptional guest experience while maintaining hotel standards. This role requires a hands-on hospitality professional who can lead the front desk team, resolve guest concerns, and manage overnight operations independently. Responsibilities Supervise and support Front Desk Agents and overnight staff. Oversee all front desk operations during the overnight shift. Ensure efficient guest check-in and check-out procedures. Handle guest requests, questions, and concerns in a professional manner. Resolve guest complaints and service issues promptly and appropriately. Monitor room availability, reservations, and guest accounts. Assist with room assignments, billing, adjustments, and payment-related issues. Conduct regular audits and ensure accurate front desk documentation. Coordinate with housekeeping, maintenance, security, and other hotel departments as needed. Maintain accurate shift reports and communicate important information to management. Ensure hotel policies, procedures, and service standards are consistently followed. Monitor the lobby and front desk area to maintain a professional and welcoming environment. Respond appropriately to overnight emergencies or unexpected situations. Provide leadership and support to staff while maintaining a positive team environment. Ensure a smooth handoff between overnight and morning management teams. Qualifications Previous experience in hotel front desk or guest services operations. Previous supervisory or management experience preferred. Luxury or upscale hotel experience strongly preferred. Excellent customer service and communication skills. Strong problem-solving and decision-making abilities. Ability to work independently during overnight hours. Professional appearance and demeanor. Strong attention to detail and organizational skills. Familiarity with hotel PMS systems is preferred. Ability to remain calm and professional in high-pressure situations. Must be reliable, punctual, and comfortable working overnight shifts. Compensation & Opportunity $30.00 per hour This is an excellent opportunity for an experienced hospitality professional looking to take on a leadership role within a professional hotel environment. Apply today with Haven Staffing Solutions!

Pay:

$27.00 - $30.00 per hour

Work Location:

In person