Enhancing our commitment to our esteemed guests - Now serving 250+ locations nationwide! To Job Openings To Jobs More home About Focused Services Vehicles Careers News us locations JSX us locations JSX Careers Farmingdale, NY Guest Relationship Manager Job Apply Now Apply Now Why You'll Love This Job Guest Relationship Manager— Luxury Automotive Rental GO Rentals | Driven to Exceed Farmingdale, NY (On-site) • Full-Time • Leadership Where 5-star service starts with our people At GO Rentals, the journey begins long before our guests slide behind the wheel. We are the only Official Elite Rental Car Company recognized by the Forbes Travel Guide — the team trusted to deliver luxury vehicles planeside at private jet terminals and at the most celebrated five-star resorts in the country. With nearly 1,000 team members across 32 states, we've built our reputation on one promise: every interaction should feel as effortless and elevated as the cars we provide. That promise lives or dies at first contact — and that's where you come in. We're looking for a •Guest Relationship Manager•to be on-the-ground owner of the guest relationship for Go Rentals in the Long Island, NY market. This field-based role ensures that every arrival, delivery, return, and in-between moment delivers the luxury, ease, and precision that define the Go Rentals brand, with particular focus on high-value, repeat, and VIP guests and the partner locations (FBOs, private aviation terminals, hotels, and similar sites) where those guests are served. Working alongside location and regional leadership, and in close partnership with the Guest Experience team within Marketing, the Guest Relationship Manager brings national Guest Experience Standards to life at the point of service: hosting and recovering guests, strengthening partner relationships, coaching Carcierge™ and field team members in hospitality behaviors, and feeding field insight back to corporate. Be part of something extraordinary. Why GO Rentals Join the •only Forbes Travel Guide-recognized•Official Elite Rental Car Company — a brand synonymous with luxury and white-glove service. A founder's-mandate role with real ownership, executive visibility, and the freedom to build. A growing national company (nearly 1,000 employees, 32 states) with a tight-knit, service-obsessed culture. Competitive base salary, performance commission, and a comprehensive benefits package. Ready to drive the standard? If you're a leader who pairs operational rigor with a true passion for guest experience, we'd love to meet you. •Apply today•and help us make every first impression a five-star one. Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. Full-Time Employee Company Benefits Medical Dental-Low and Vision are paid 100% by the employer $25,000.00 Basic Employee Life/AD&D Insurance for individual employees Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees Employee Assistance Program Pharmacy Discount Programs through CVS & Good RX Health Support Programs for Maternity, Hinge Health, Life Balance, Gym & Health Coaching, Natural Products & Services, GoodRx, Teledoc, and more! 401(k) Retirement Program 2 Weeks of accrued Vacation with a cash-out program after 1st year Generous Sick and Safe accrued time off program Paid Holidays Paid Birthday off Cell Phone Pay of $40.00 a Month for hourly employees $1,000.00 Referral Bonus Program for hourly employees Employee Discounts for Auto Rentals (Friends & Family) Employee Wholesale Auto Purchase Program Perks@Work Program Membership - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures) Responsibilities What you'll do Serve as the primary, on-site relationship owner for high value, repeat, and VIP guests in the assigned market(s), ensuring every arrival, delivery, and return reflects Go Rentals' luxury standards. Personally greet, host, and follow up with key guests; anticipate needs and resolve concerns before they escalate. Build and maintain day-to-day relationships with FBO, private aviation, hotel, and other partner teams at assigned locations, serving as the face of Go Rentals on site. Champion national Guest Experience Standards, service scripts, etiquette guidelines, and signature Go Rentals experience moments at the location level. Partner with location and regional leadership to translate experience gaps into practical, executable fixes and ensure consistency across locations regardless of volume. Coach field team members in hospitality behaviors, brand presence, and guest recognition through side-by-side observation and real-time feedback. Recognize and share examples of exceptional service across the region. Report regularly on guest relationship activity, recovery cases, and experience metrics to regional leadership and the Guest Experience team. Skills & Qualifications Required Qualifications 3-5 years of experience in luxury hospitality, private aviation, premium travel, high-end retail, or a guest-facing role with a premium service brand. Demonstrated success building relationships with high-net-worth or VIP clientele and resolving service issues with discretion, urgency, and sound judgment. Working knowledge of guest experience measures (e.g., NPS, guest feedback) and the ability to act on them. Valid driver's license and acceptable driving record; ability to drive a variety of vehicles. Must meet residency requirements that allow working in the United States. Must be flexible with working hours, including early mornings, evenings, weekends, and holidays, based on guest arrivals and business needs. Must be able to communicate effectively to perform job duties, including interacting with management, team members, partners. Ability to follow verbal and written instructions and safety protocols. Ability to work in a fast-paced, deadline-oriented, dynamic, and changing environment. Ability to pay close attention to detail. Proven ability to juggle multiple tasks simultaneously. Ability to analyze and problem-solve, and the ability to work individually or within a team environment. Preferred Qualifications Bachelor's degree in Hospitality, Business, Communications, or a related field. Experience in a multi-location or field-based role supporting airport, FBO, or partner-site operations. Experience coaching or training frontline team members in service or hospitality behaviors. Familiarity with reservation, CRM, or guest-feedback systems. •Not an exhaustive list of requirements and Go Rentals reserves the right to alter, eliminate, or add responsibilities at any time.

PAY RANGES

Pay ranges may vary based on multiple factors, including, without limitation, skill sets, education, shift covered, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.

EEO STATEMENT

Go Rentals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. At Go Rentals, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to anti-exclusionary practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.

AT-WILL EMPLOYMENT DISCLAIMER

Employment with the Company is at-will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

JOB DESCRIPTION DISCLAIMER

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified at any time based on business needs.

BACKGROUND AND DRUG CHECK NOTICE

Any offer of employment is contingent upon completion of a background check and drug test, conducted in compliance with applicable federal, state, and local laws, including fair chance hiring regulations. Your skills, experience, and perspective are valuable, and we want to empower you to make your mark here with us.

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