Hotel Front Desk Supervisor

Hotel Front Desk Supervisor Hilton Cincinnati Netherland Plaza - 4.0 Cincinnati, OH Job Details $18 an hour 5 hours ago Qualifications Conflict management Productivity software Technical Proficiency Full Job Description The Hotel Front Desk Supervisor oversees daily front office operations, leading staff to ensure exceptional guest service, managing check-ins/check-outs, and resolving escalated complaints. They act as a liaison between staff and management, handling scheduling, training, and billing accuracy, typically requiring 1-3 years of previous hospitality experience.

Compensation:

$18 per hour

Responsibilities:

Team Leadership:

Supervise, train, coach, and motivate front desk agents, including creating staff schedules.

Guest Services:

Greet guests, handle VIP arrivals, and resolve complex or escalated guest complaints and issues promptly.

Operational Oversight:

Manage daily check-ins/check-outs, room assignments, and ensure compliance with hotel policies and security procedures.

Financial & Administrative:

Balance cash drawers, manage inventory, verify billing, and prepare daily reports (e.g., night audit, rate checks).

Communication:

Coordinate with housekeeping and maintenance departments to ensure room availability and guest satisfaction.

Qualifications:

Experience:

1-3 years of front desk experience in a hotel, with previous supervisory experience preferred.

Technical Skills:

Proficiency in Hotel Management Software (Hilton) and Microsoft Office.

Soft Skills:

Strong communication, leadership, and conflict-resolution skills.

Flexibility:

Ability to work flexible hours, including weekends, holidays, and evening shifts. About Company A downtown Cincinnati icon since 1931, the Netherland Plaza's authentic French Art Deco architecture and design are recognized as a National Historic Landmark. We offer three unique ballrooms and a host of adjoining, bespoke spaces to meet a variety of event needs. We are located in the heart of the city center, just steps from theaters, museums, blue-chip corporate headquarters, and stadiums. In addition, our restaurant and lounge offer an amazing ambiance to enjoy a crafted cocktail, a small bite, or a lavish meal.