Job Overview We are seeking an energetic and dynamic Task Force Manager for our hotel operations who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. This pivotal role involves overseeing daily hotel operations across multiple properties or departments, ensuring seamless service delivery, and maintaining high standards of hospitality. The ideal candidate will demonstrate strong leadership, multilingual communication skills, and a comprehensive understanding of hospitality management to motivate teams, optimize revenue, and uphold guest service excellence. As a Task Force Manager, you will be instrumental in driving operational efficiency, managing budgets, and fostering a positive environment for both staff and guests. Duties Oversee daily hotel operations across various departments including front desk, housekeeping, food & beverage, and guest services to ensure smooth functioning and adherence to hotel standards. Supervise hospitality teams by providing leadership, coaching, and performance management to foster a motivated and customer-focused workforce. Manage hospitality operations budgets by monitoring expenses, controlling costs, and implementing revenue management strategies to maximize profitability. Utilize property management systems (PMS) and hospitality reservation systems to coordinate bookings, track occupancy rates, and optimize room revenue. Ensure compliance with hotel guest service standards by maintaining high levels of guest relations, resolving issues promptly, and enhancing overall guest satisfaction. Lead human resources activities such as staffing, training, scheduling, and ensuring adherence to employment policies. Conduct managerial communication with staff at all levels to promote teamwork, transparency, and continuous improvement in service delivery. Oversee financial operations including night audits, billing accuracy, and cash handling procedures to safeguard assets. Implement hotel policies related to customer service, safety protocols, and property maintenance to uphold brand reputation. Monitor multi-line phone systems and phone etiquette to ensure professional communication with guests and vendors. Qualifications Proven supervisory or managerial experience within the hospitality industry; prior experience as a hotel manager or similar role is highly desirable. Multilingual or bilingual abilities that facilitate effective communication with diverse guests and staff members. Strong knowledge of hotel management software such as property management systems (PMS), hospitality reservation systems, and financial management tools. Demonstrated expertise in overseeing daily hotel operations including front desk management, guest services, night audit procedures, and human resources functions. Excellent leadership skills with the ability to manage hospitality teams effectively while fostering a positive work environment. Solid understanding of revenue management principles, budgeting processes, and financial operations within the hospitality sector. Exceptional customer service skills with a focus on exceeding guest expectations through attentive service delivery. Effective managerial communication skills that promote teamwork and clear direction across departments. Ability to handle multiple priorities efficiently in a fast-paced setting while maintaining attention to detail. Join us in delivering outstanding hospitality experiences! We are committed to creating an inclusive environment where talented professionals can thrive while providing memorable stays for our guests through energetic leadership and dedicated service excellence.

Pay:

$38,000.00 - $40,000.00 per year

Benefits:

Employee discount Application Question(s): What is reason for job change What hotels have you worked for List 3 references Willingness to travel: 50% (Required)

Work Location:

In person