Assistant Manger Holiday Inn Salem - 3.7 Salem, OR Job Details Full-time $21.04 - $26.44 an hour 1 day ago Benefits Health insurance Paid time off Employee discount Qualifications Computer operation Microsoft Excel Management Computer literacy High school diploma or GED Desktop applications Organizational skills Front desk Typing Delegation Hotel experience Full Job Description Job Overview We are seeking a dynamic and motivated Assistant Manager to join our vibrant hospitality team! In this energetic role, you will support the management team in overseeing daily restaurant operations, ensuring exceptional customer service, and maintaining a high standard of food quality and safety. Your leadership will inspire staff, streamline processes, and contribute to a lively, efficient dining environment. This position offers an exciting opportunity for someone passionate about food service management and eager to develop their managerial skills in a fast-paced setting. Assistant General Manager Job Overview The Assistant General Manager reports directly to the General Manager. The "AGM" supervises front desk supervisors and/or front desk agents. The AGM acts as a liaison between the General Manager and all departments within the hotel, for example, maintenance and housekeeping. The AGM ensures maximum guest service and satisfaction, while maintaining minimum costs. The AGM complies with and enforces all Company policies and procedures.

Personality / Physical

Requirements Outgoing, friendly, service-oriented, ability to manage a variety of personalities, awareness of conflict avoidance and resolution, time management expertise for yourself and others, innovative thinker, problem solver, ability to work in a brisk environment. Light maintenance and custodial work is required as needed. This could include, but is not limited to, plunging toilets, changing light bulbs, spot mopping, dusting, and pool chemical checks. As a manager you may also be called upon to entirely turn over a room and in order to resell in the event of a check out after housekeeping has left for the day. Major Duties SMILE ☺ Be an example for YOUR team! Assist General Manager in day-to-day operation of the hotel. Assist in the interviewing, hiring and discipline of all personnel. Hiring, discipline and terminations must be done in conjunction with the General Manager's approval. Locate alternate backup front desk and audit staff due to absenteeism, vacations, etc. This means covering shifts as necessary due to illness or high occupancy. May be required to be on-call evenings and/or weekends. Serves as primary contact for front desk and audit staff communications with the General Manager and the Company. Train team members in safety procedures and property tours. Prepare front desk work schedules to ensure excellent service at all times. Prepare sales forecasts and review the same with the General Manager. Research travel agent commissions and guests' folio inquiries upon request. Maintain the appearance and organization of the Hotel at all times. Train, cross-train, retrain, and evaluate all Front Desk team members and implement new training procedures with the knowledge and consent of the General Manager, and in accordance with Company policies and procedures. Maintain the highest possible occupancy and ADR through participation in aggressive yield management program. Prepare reports, as requested, for all departments and submit them to Pacific Inns Management Company as needed. Ensure that night audit balances daily and make any necessary adjustments or corrections on daily reports. Adhere to franchise standards and to Company policies and procedures. Keep safe stocked with change. Clear coin-operated machines, counts funds, maintains ledger re same, and deposit funds on a monthly basis. Remit ledger report to Pacific Inns Management Company on a monthly basis. Prepare daily deposits, and remit copies of the same to Pacific Inns Management Company daily. Ass Prepare bi-monthly petty cash reimbursement request for General Manager's approval, and submit the same to Pacific Inns Management Company. Prepare bi-monthly managerial expense reimbursement request for General Manager's approval and submit the same to Pacific Inns Management Company. Responsible for coding and processing accounts payable invoices, statements and packing slips for General Manager's approval; remit same to Pacific Inns Management Company on a weekly basis. May handle daily city ledger postings. Monitor accounts receivable monthly to ensure payment is received in a timely manner. Inform General Manager when accounts are 60 days past due; provide back-up collection support. Maintain inventory of hotel supplies, including office supplies, cleaning/housekeeping supplies, gift shop supplies, linen, franchise/logo items, etc. Review all month-end accounting paperwork for accuracy and submit the same to Pacific Inns Management, as requested. Participate in the AGM training program. Prevent loss and damage to hotel supplies and property. Conduct property tours daily, inspecting a minimum of two guest rooms daily. Respond to requests of guests and coordinate all departments to ensure total guest service and satisfaction. Represent the hotel in a positive manner and comply with requests of the General Manager and Pacific Inns Management Company. Maintain standards and work procedures for the Front Desk staff in accordance with Company policies and procedures. Direct and manage Front Desk Supervisors and delegate duties and responsibilities. Other Duties Inspect all equipment and furniture in your daily work area for any hazards to team members and guests; report all hazards immediately to the General Manager and/or Maintenance Engineer for repair. Train team members on up-selling techniques. Participate in programs offered by the franchise or by the Company. Represent the management team in a positive manner and comply with the requests of the General Manager. Maintains the highest possible occupancy level and highest possible RevPar. Anticipate and respond to guest's needs by coordinating with other departments to ensure total guest satisfaction. Assist General Manager with special projects. Monitor Front Desk team members' appearance. Assure staff wears the proper uniform with name tag and that they keep up a professional, clean cut appearance all in compliance with Team Member Manual, and franchise standards. Monitor all functions of the property management system, and report any system failures immediately to the General Manager. Get out, walk the property, and know what is going on in your surroundings.

Minimum Essentials Education:

Minimum High School Diploma or GED Equivalent.

Computers/Equipment/Software:

Computer literate with ability to learn new software applications. Ability to type/keyboard 50 wpm. Microsoft Office, to include Outlook, Word and Excel preferred. General office equipment, such as, photocopiers, ten-key, fax machine, telephones, shredders, and meeting room audiovisual equipment. Hotel property management system(s) a plus. Some accounting knowledge is preferred.

Language:

Basic reading and writing of the English language required. Additional foreign languages are a plus.

Physical Demands:

Ability to lift 50 lbs.

Working Conditions:

Normal for an office/business environment. Will require occasional overtime, to include weeknights and/or weekends. Attention to detail, excellent organizational skills, and discretion with confidential information.

Pay:

$21.04 - $26.44 per hour

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person