Job Overview The Hotel Operations Manager is a pivotal role responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences and maintaining high standards of service. This position requires a strong leader with a passion for hospitality and a commitment to excellence. The ideal candidate will possess a blend of operational expertise, guest relations skills, and human resources knowledge to effectively manage staff and enhance overall hotel performance. Duties Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, and food & beverage services. Ensure high levels of guest satisfaction by providing outstanding customer service and addressing any guest concerns promptly. Manage hotel staff through effective training, performance evaluations, and fostering a positive work environment. Develop and implement operational policies and procedures to enhance efficiency and service quality. Collaborate with various departments to ensure seamless communication and coordination in delivering exceptional guest experiences. Maintain compliance with health and safety regulations as well as company policies. Act as a liaison between guests and management to ensure all guest needs are met. Experience Proven experience in hotel management or operations within the hospitality industry is essential. Strong background in guest services and customer relations; experience with IHG franchise is highly desirable. Multilingual or bilingual capabilities are a plus, enhancing communication with diverse guests. Familiarity with human resources practices related to hiring, training, and employee relations is beneficial. Excellent organizational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail. Strong leadership qualities with the ability to motivate and inspire team members towards achieving common goals. This position offers an exciting opportunity for individuals passionate about hospitality who are looking to make a significant impact within a dynamic hotel environment.

Job Type:

Full-time Pay:

$17.00 - $22.00 per hour

Benefits:

Employee discount Paid training

Experience:

Hotel management: 2 years (Required) Guest services: 3 years (Required) Ability to

Relocate:

Strasburg, PA 17579: Relocate before starting work (Required)

Work Location:

In person