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Home2 Suites by Hilton

Hotel General Manager

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What they do

A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.

$63,319 / year median in Pennsylvania

+8% projected growth

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Job Description

Company Overview Home2 Suites by Hilton is dedicated to creating a safe and relaxing experience for all guests. We prioritize health and safety, offering flexible travel options and maintaining high standards of cleanliness across our global portfolio of brands. Overview We are seeking an energetic and motivated Hotel General Manager to lead our property to excellence. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, manage staff, and drive revenue growth. Your leadership will foster a welcoming environment that upholds our commitment to safety, cleanliness, and outstanding hospitality. Responsibilities Lead all aspects of hotel operations, including front desk management, guest services, and housekeeping. Supervise staff across departments, providing guidance and support to ensure high performance and team cohesion. Oversee revenue management strategies to maximize occupancy rates and profitability. Maintain excellent guest relations by addressing concerns promptly and ensuring memorable stays. Manage budgeting, financial reporting, and cost control measures to meet financial goals. Ensure compliance with safety standards, hotel policies, and local regulations. Oversee human resources functions such as hiring, training, performance evaluations, and staff development initiatives. Requirements Proven supervising experience in hospitality or hotel management roles. Strong leadership skills with the ability to motivate diverse teams. Excellent customer service skills with a focus on guest satisfaction. Experience in revenue management, budgeting, and financial oversight. Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests. Knowledge of hotel operations including front desk procedures, night audit processes, and guest relations. Familiarity with hospitality management software and multi-line phone systems; strong phone etiquette is essential. Previous experience working in resorts or similar hospitality environments is preferred. Ability to handle multiple priorities efficiently while maintaining attention to detail. Join us as a Hotel General Manager and lead our team in delivering exceptional experiences that keep guests coming back! We value energetic leaders who thrive in dynamic environments and are passionate about hospitality excellence. All positions are paid roles committed to fostering a positive work environment where your leadership makes a difference.
Pay:
$50,000.00 - $65,000.00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location:
In person