Front Desk Supervisor Hilton Garden Inn Hotel - 3.5 Clarksville, TN Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Bilingual Teamwork Multilingual Night audit Attention to detail Full Job Description Overview Join our dynamic hospitality team as a Front Desk Supervisor, where your leadership and customer service expertise will set the tone for an exceptional guest experience. In this vital role, you will oversee daily front desk operations, manage guest interactions, and ensure smooth coordination between departments. Your energetic approach and attention to detail will help create a welcoming environment that delights every guest from check-in to check-out. This position offers an exciting opportunity to lead a talented team, uphold high standards of hospitality management, and contribute to the overall success of our property. Responsibilities Supervise front desk staff to deliver outstanding guest services, ensuring seamless check-in and check-out processes. Oversee the use of property management systems (PMS) such as OPERA to manage reservations, guest profiles, and billing accurately. Handle guest inquiries, complaints, and special requests with professionalism and enthusiasm, providing prompt resolutions. Coordinate with housekeeping, maintenance, and security teams to address guest needs and property issues efficiently. Manage multi-line phone systems and communicate effectively using proper phone etiquette to assist guests and clients. Enforce hotel emergency procedures and safety protocols to maintain a secure environment for guests and staff. Assist with night audit procedures, balancing accounts and preparing reports to ensure financial accuracy. Support multilingual or bilingual communication to cater to diverse guest populations, enhancing overall guest relations. Train and mentor front desk team members in customer service excellence, hotel policies, and operational procedures. Promote a positive work environment by motivating staff and fostering teamwork that aligns with our hospitality standards. Experience Proven experience in hospitality management or hotel front desk supervision, ideally within resort or hotel environments. Strong knowledge of hotel management systems such as OPERA or similar property management software (PMS). Excellent customer service skills with a focus on problem-solving and client communication. Bilingual or multilingual abilities are highly preferred to serve diverse clientele effectively. Familiarity with hotel emergency procedures, night audit processes, and guest relations strategies. Prior experience working with multi-line phone systems, resort operations, and customer service problem-solving is advantageous. Demonstrated leadership capabilities with the ability to supervise staff while maintaining high standards of hospitality service. Embark on a rewarding career where your enthusiasm for hospitality management makes a real difference! We are committed to fostering an inclusive environment that values your skills in guest services, communication, and team leadership—helping us deliver memorable experiences every day.

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person