Job Title:

Front Desk Manager -

Hotel Location:

Memphis 38119

Employment Type:

Full-time Schedule:

[Day/Evening/Weekend availability] Job Summary Newly renovated hotel is seeking an experienced and guest-focused Front Desk Manager to lead our front desk team and ensure exceptional guest service. The ideal candidate is organized, professional, and capable of managing daily front desk operations while maintaining high hospitality standards. Must be available for all shifts Key Responsibilities Supervise and support front desk staff (receptionists, night auditors) Ensure smooth check-in and check-out processes Handle guest inquiries, requests, and complaints professionally Manage scheduling, training, and performance of front desk employees Maintain accurate reservations, billing, and cash handling procedures Coordinate with housekeeping and maintenance to ensure room readiness Enforce hotel policies and service standards Prepare reports and assist with administrative tasks Qualifications Previous experience in hotel front desk operations (management experience preferred) Strong customer service and communication skills Proficiency with hotel management systems (PMS) Ability to multitask and work in a fast-paced environment Leadership and problem-solving skills Flexible schedule, including weekends and holidays Benefits Competitive pay (based on experience) Employee discounts Opportunities for growth and advancement Supportive team environment

Job Type:

Full-time Pay:

From $17.50 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person