Job Summary We are seeking a dynamic and experienced Hotel General Manager to lead and oversee all aspects of hotel operations, ensuring exceptional guest experiences and operational excellence. The ideal candidate will possess strong leadership skills, a comprehensive understanding of hospitality management, and the ability to motivate and manage diverse teams. As the Hotel General Manager, you will be responsible for driving revenue growth, maintaining high service standards, and managing financial performance to achieve strategic goals. This role offers an exciting opportunity to shape a premier hospitality environment while fostering a positive and productive workplace culture. Duties Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure smooth functioning. Lead and supervise hospitality teams, providing coaching, training, and performance evaluations to promote high standards of service. Manage hospitality operations budgets, including revenue management, expense control, and financial planning to maximize profitability. Implement hotel management systems such as Property Management Systems (PMS) and hospitality reservation platforms to streamline processes. Ensure compliance with hotel guest service standards, safety protocols, and local regulations to provide a safe and welcoming environment for guests. Foster strong guest relations by addressing concerns promptly and ensuring memorable experiences that encourage repeat business. Coordinate with human resources on staffing needs, recruitment, onboarding, and employee engagement initiatives. Monitor night audit procedures and oversee financial operations including billing accuracy and cash handling. Develop strategies for revenue enhancement through marketing initiatives, promotional activities, and optimizing occupancy rates. Maintain effective communication across departments using multi-line phone systems while demonstrating excellent phone etiquette. Skills Multilingual or bilingual abilities to serve diverse guest populations effectively. Proven experience in overseeing daily hotel operations with a focus on hospitality management excellence. Supervisory experience managing hospitality teams in fast-paced environments. Strong knowledge of revenue management techniques and managing hospitality operations budgets. Expertise in using property management systems (PMS), hospitality reservation systems, and other property management software. Exceptional leadership skills with the ability to motivate teams and foster a collaborative work environment. Excellent managerial communication skills for clear reporting and staff coordination. Deep understanding of customer service principles aligned with hotel guest service standards. Experience in human resources functions such as staffing, training, conflict resolution, and employee development. Knowledge of financial management practices including budgeting, night audit procedures, and financial reporting. Ability to manage guest relations effectively through proactive service delivery and problem resolution. Proficiency in handling multi-line phone systems with professional phone etiquette in all communications. Join us as a Hotel General Manager where your leadership will inspire teams to deliver outstanding experiences while driving operational success!

Pay:

$67,403.06 - $81,173.59 per year

Benefits:

Dental insurance Health insurance

Work Location:

In person