Hotel General Manager Holiday Inn Express and Suites - 3.3 Austin, TX Job Details Full-time $53,551.77 - $64,492.45 a year 3 hours ago Benefits Paid training Paid time off Employee discount Qualifications Teamwork Operations management Multilingual Night audit Expense management Full Job Description Job Overview We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. In this pivotal role, you will drive excellence in guest service, ensure operational efficiency, and foster a vibrant team environment. Your leadership will set the tone for delivering memorable guest experiences while maintaining financial health and operational standards. The ideal candidate is passionate about hospitality management, possesses strong multilingual communication skills, and thrives in a fast-paced, guest-centric setting. Duties Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance to ensure smooth functioning. Lead and supervise hospitality teams, fostering a positive work environment that encourages teamwork, accountability, and professional growth. Manage hospitality operations budgets, including revenue management, expense control, and financial reporting to maximize profitability. Implement and uphold hotel guest service standards to deliver exceptional guest experiences that promote loyalty and positive reviews. Utilize property management systems (PMS) and hospitality reservation systems to optimize bookings, room allocations, and guest data management. Coordinate night audit activities to reconcile daily financial transactions accurately while ensuring security protocols are followed overnight. Develop strategic plans for revenue growth through marketing initiatives, special events, and enhanced guest services. Maintain human resources functions such as hiring, training, performance evaluations, and ensuring compliance with employment laws. Foster effective managerial communication across departments to align goals and improve overall hotel performance. Handle guest relations issues promptly and professionally to resolve complaints and ensure high satisfaction levels. Skills Multilingual or bilingual abilities to communicate effectively with diverse guests and staff members is a plus. Proven experience supervising hospitality teams within a hotel environment with strong leadership skills. Extensive knowledge of hotel management practices including revenue management, budgeting, and financial operations. Proficiency with property management systems (PMS), hospitality reservation systems, multi-line phone systems, and front desk operations. Excellent customer service skills with a focus on delivering memorable guest experiences aligned with hotel standards. Strong human resources capabilities for managing staff recruitment, training programs, and team development initiatives. Effective managerial communication skills to coordinate across departments and report on operational performance. Ability to oversee daily hotel operations while managing hospitality operations budgets efficiently. Experience in handling night audit procedures along with understanding of hotel guest service standards and guest relations strategies. Join us as our Hotel General Manager to lead a vibrant team dedicated to creating exceptional experiences for every guest while driving the success of our property through innovative leadership!

Pay:

$53,551.77 - $64,492.45 per year

Benefits:

Employee discount Paid time off Paid training

Work Location:

In person