Company Overview This is a Columbus OHIO based position and will require full relocation. InnVite Hospitality LLC is a fast-growing, family-owned company dedicated to delivering exceptional guest experiences. We pride ourselves on fostering a welcoming environment where teamwork and hospitality thrive. Job Summary We are seeking an energetic and detail-oriented Front Desk Manager to lead our front desk operations. In this vital role, you will ensure seamless guest check-in and check-out processes, manage guest relations, and oversee daily front desk activities. Your leadership will set the tone for a positive guest experience and uphold the high standards of our hospitality team. Responsibilities Oversee all front desk functions, including guest check-in, check-out, and reservations using hospitality reservation systems Lead and motivate front desk staff to deliver outstanding customer service and resolve guest issues promptly Manage guest relations by addressing inquiries, complaints, and special requests with professionalism and enthusiasm Process credit card payments accurately and maintain financial records related to daily transactions Coordinate with housekeeping and maintenance teams to ensure cleanliness and safety standards are met through manual handling and cleaning duties when necessary Implement conflict management strategies to handle difficult situations effectively and maintain a welcoming environment Ensure compliance with safety protocols by administering first aid and CPR when needed Experience Proven experience in hotel or resort front desk management or a similar hospitality role Strong leadership skills with the ability to guide and develop team members in a fast-paced environment Excellent customer service skills with multilingual or bilingual abilities preferred for diverse guest interactions Proficiency in Microsoft Office applications, POS systems, and hospitality reservation systems Knowledge of food service operations, credit card payment processing, and financial record maintenance is advantageous Ability to perform heavy lifting, manual handling, and cleaning tasks as part of daily responsibilities Previous experience in conflict management, guest relations, and resort or hotel environments will be highly valued Join us to be part of a dynamic team that values hospitality excellence! This paid position offers an exciting opportunity to lead our front desk operations while creating memorable experiences for every guest.

Pay:

$30,000.00 - $50,000.00 per year

Benefits:

Employee assistance program Employee discount Free parking Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement

Work Location:

In person