A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
Guest Services Manager - Houston Glomo Houston, TX Job Details 11 hours ago Qualifications Vendor relationship building
Full Job Description Guest Services & Service Delivery Manager Industry:
Corporate Housing & Furnished Accommodations Reports To:
Director of Operations Team Size:
12 Direct Reports (Guest Services and Service Delivery) Job Overview The Guest Services & Service Delivery Manager leads our overall service delivery by combining empathetic people leadership with rigorous operational oversight. You will directly manage a team of 12 employees while facilitating our network of third-party vendors (housekeeping, maintenance, furniture rental, concierge services, properties) to ensure clients receive timely and exceptional corporate housing experiences. Serve as a client-facing resource representing our client's overall experience for personalized, on-demand service and support.
Key Responsibilities Team Leadership & People Management Supervise and Mentor:
Direct, coach, and evaluate a team of 12 overseas service delivery and guest services coordinators and managers to ensure performance aligns with company and client KPIs and scheduling expectations.
Staff Scheduling:
Manage team shifts, task assignments, and weekend schedules to provide continuous operational coverage.
Training & Development:
Design and execute training programs focused on high-touch hospitality, process management, conflict resolution, and corporate housing software systems (Oscar/Orion). Evenings & Weekends (Afterhours)
Emergency Support:
Be available as a backup contact for afterhours emergency client or guest contact. Report and coordinate potential emergency issues and work orders between properties and clients.
Operations & Unit Readiness Full Booking & Unit Lifecycle Oversight:
Oversee all unit booking setups through the entire process of leasing, furniture delivery, inspection, arrival communication, in-stay work orders, and departure breakdown.
Quality Assurance:
Oversee the move-in/move-out inspection process, ensuring the team conducts comprehensive setup completion and pre-arrival inspections so units meet our client's brand standards .
Supply Chain & Vendor Escalation Management:
Facilitate service delivery escalations, scheduling conflicts, and service shortfalls for the entire unit delivery lifecycle process.
Service Recovery:
Serve as the senior escalation point for complex vendor, client, and guest issues, orchestrating rapid responses to maintenance emergencies or logistics failures while maintaining company fiscal responsibility.
Vendor & Partner Management Vendor Oversight:
Vet and hold accountable third-party vendors, including concierge providers (inspections), property managers, housekeeping services, and furniture contractors.
Performance Metrics:
Conduct quarterly vendor reviews to monitor service-level agreements (SLAs) and quality control.
Property Relations:
Maintain positive operational ties with multi-family leasing offices and property managers where our corporate units are located.
Qualifications and Skills Experience:
3 to 5 years of management experience in corporate housing, hospitality, or residential property management.
Proven Leadership:
Demonstrated success directly managing a team of 5+ employees in a fast-paced environment.
Operations Savvy:
Strong background in vendor relations, pricing oversight, and logistics coordination.
Tech Literacy:
Proficiency with Property Management Systems (PMS) Oscar/Orion, Google Sheets, Excel, and Microsoft 365 Suite alongside standard optimization tools. st
Services & Service Delivery Manager Industry:
Corporate Housing & Furnished Accommodations Reports To:
Guest Services & Service Delivery Manager Industry:
Corporate Housing & Furnished Accommodations Reports To:
Director of Operations Team Size:
12 Direct Reports (Guest Services and Service Delivery) Job Overview The Guest Services & Service Delivery Manager leads our overall service delivery by combining empathetic people leadership with rigorous operational oversight. You will directly manage a team of 12 employees while facilitating our network of third-party vendors (housekeeping, maintenance, furniture rental, concierge services, properties) to ensure clients receive timely and exceptional corporate housing experiences. Serve as a client-facing resource representing our client's overall experience for personalized on-demand service and support.
Key Responsibilities Team Leadership & People Management Supervise and Mentor:
Direct, coach, and evaluate a team of 12 overseas service delivery, guest services coordinators and managers to ensure performance aligns with company and client KPIs and scheduling expectations.
Staff Scheduling:
Manage team shifts, task assignments, and weekend schedules to provide continuous operational coverage.
Training & Development:
Design and execute training programs focused on high-touch hospitality, process management, conflict resolution, and corporate housing software systems (Oscar/Orion). Evenings & Weekends (Afterhours)
Emergency Support:
Be available as a backup contact for afterhours emergency client or guest contact. Report and coordinate potential emergency issues and work orders between properties and clients.
Operations & Unit Readiness Full Booking & Unit Lifecycle Oversight:
Oversee all unit booking setups through the entire process of leasing, furniture delivery, inspection, arrival communication, in-stay work orders, and departure breakdown.
Quality Assurance:
Oversee the move-in/move-out inspection process, ensuring the team conducts comprehensive setup completion and pre-arrival inspections, so units meet our client's brand standards.
Supply Chain & Vendor Escalation Management:
Facilitate the service delivery escalations, scheduling conflicts, and service shortfalls for the entire unit delivery lifecycle process.
Service Recovery:
Serve as the senior escalation point for complex vendor, client, and guest issues, orchestrating rapid responses to maintenance emergencies or logistics failures while maintaining company fiscal responsibility.
Vendor & Partner Management Vendor Oversight:
Vet and hold accountable third-party vendors, including concierge providers (inspections), property managers, housekeeping services, and furniture contractors.
Performance Metrics:
Conduct quarterly vendor reviews to monitor service-level agreements (SLAs) and quality control.
Property Relations:
Maintain positive operational ties with multi-family leasing offices and property managers where our corporate units are located.
Qualifications and Skills Experience:
3 to 5 years of management experience in corporate housing, hospitality, or residential property management.
Proven Leadership:
Demonstrated success directly managing a team of 5+ employees in a fast-paced environment.
Operations Savvy:
Strong background in vendor relations, pricing oversight, and logistics coordination.
Tech Literacy:
Proficiency with Property Management Systems (PMS)
Oscar/Orion, Google Sheets, Excel, and Director of Operations Team Size:
12 Direct Reports (Guest Services and Service Delivery) Job Overview The Guest Services & Service Delivery Manager leads our overall service delivery by combining empathetic people leadership with rigorous operational oversight. You will directly manage a team of 12 employees while facilitating our network of third-party vendors (housekeeping, maintenance, furniture rental, concierge services, properties) to ensure clients receive timely and exceptional corporate housing experiences. Serve as a client-facing resource representing our client's overall experience for personalized on-demand service and support.
Key Responsibilities Team Leadership & People Management Supervise and Mentor:
Direct, coach, and evaluate a team of 12 overseas service delivery, guest services coordinators and managers to ensure performance aligns with company and client KPIs and scheduling expectations.
Staff Scheduling:
Manage team shifts, task assignments, and weekend schedules to provide continuous operational coverage.
Training & Development:
Design and execute training programs focused on high-touch hospitality, process management, conflict resolution, and corporate housing software systems (Oscar/Orion). Evenings & Weekends (Afterhours)
Emergency Support:
Be available as a backup contact for afterhours emergency client or guest contact. Report and coordinate potential emergency issues and work orders between properties and clients.
Operations & Unit Readiness Full Booking & Unit Lifecycle Oversight:
Oversee all unit booking setups through the entire process of leasing, furniture delivery, inspection, arrival communication, in-stay work orders, and departure breakdown.
Quality Assurance:
Oversee the move-in/move-out inspection process, ensuring the team conducts comprehensive setup completion and pre-arrival inspections, so units meet our client's brand standards.
Supply Chain & Vendor Escalation Management:
Facilitate the service delivery escalations, scheduling conflicts, and service shortfalls for the entire unit delivery lifecycle process.
Service Recovery:
Serve as the senior escalation point for complex vendor, client, and guest issues, orchestrating rapid responses to maintenance emergencies or logistics failures while maintaining company fiscal responsibility.
Vendor & Partner Management Vendor Oversight:
Vet and hold accountable third-party vendors, including concierge providers (inspections), property managers, housekeeping services, and furniture contractors.
Performance Metrics:
Conduct quarterly vendor reviews to monitor service-level agreements (SLAs) and quality control.
Property Relations:
Maintain positive operational ties with multi-family leasing offices and property managers where our corporate units are located.
Qualifications and Skills Experience:
3 to 5 years of management experience in corporate housing, hospitality, or residential property management.
Proven Leadership:
Demonstrated success directly managing a team of 5+ employees in a fast-paced environment.
Operations Savvy:
Strong background in vendor relations, pricing oversight, and logistics coordination.
Tech Literacy:
Proficiency with Property Management Systems (PMS) Oscar/Orion, Google Sheets, Excel, and
