Guest Services Manager Choice Hotels - 3.5 Kyle, TX Job Details Full-time 3 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Spanish Resort experience Operations management Night audit Performance management Front desk General management Hotel management Full Job Description Comfort Suites in Kyle is looking for an experienced, dependable, and motivated Guest Services Manager to lead our Front Desk and help deliver an outstanding experience for every guest. This is a hands-on management position for someone who takes ownership. You will lead the Guest Services team, manage scheduling and Front Desk operations, resolve guest concerns, and work directly with the General Manager to keep the hotel operating smoothly. If you're a strong Front Desk Supervisor or hospitality professional ready to move into management, this could be your opportunity. Why Join Comfort Suites Kyle A newer hotel. Comfort Suites Kyle is a fairly new property we're proud to show our guests. Convenient location. Right in Kyle, in the city with easy access — getting to work is simple. A good team. Supportive coworkers across Housekeeping, Front Desk, and Maintenance who help each other get the job done. What You'll Own Lead, train, coach, and hold the Front Desk team accountable Create and manage Front Desk schedules Ensure proper staffing and shift coverage Deliver an excellent guest experience from check-in through departure Resolve guest concerns and service-recovery situations Monitor reservations, arrivals, departures, room status, and daily operations Coordinate closely with Housekeeping and Maintenance Monitor guest feedback and help improve guest satisfaction and online reviews Maintain brand, service, appearance, and operational standards Ensure proper cash handling and Front Desk procedures Assist with hiring, onboarding, training, and performance management Support the General Manager with daily hotel operations Take ownership when operational issues arise A Hands-On Management Role Hotels operate 24/7, and our managers lead from the front. The Guest Services Manager is responsible for ensuring the Front Desk is properly staffed and operational. This includes responding to call-offs, arranging replacement coverage, assisting during high-volume periods, and personally covering a Front Desk shift when another qualified team member is unavailable. Flexibility for AM, PM, weekend, holiday, and occasional overnight/night-audit coverage is required when operationally necessary. The expectation isn't simply to fill shifts. You're being trusted to own the Guest Services operation and make sure our guests and team are taken care of. Who We're Looking For You may be a great fit if you are: A natural leader who can coach and hold people accountable Dependable and willing to take ownership Excellent with guests and service recovery Calm and professional under pressure Organized and able to manage multiple priorities Comfortable making decisions and solving problems Willing to jump in when your team needs you Interested in growing your hospitality management career Preferred Qualifications 2+ years of hotel, hospitality, or guest-service experience Previous Front Desk Supervisor, Guest Services Supervisor, Assistant General Manager, or similar leadership experience preferred Experience supervising and scheduling employees Hotel property-management-system experience Guest complaint and service-recovery experience Choice Hotels / Comfort Suites experience is a plus Night-audit experience is a plus What We Offer Competitive pay Competitive benefits A sign-on bonus may be available for the right candidate Grow With Us We're looking for someone who wants more than another Front Desk job. This position gives you the opportunity to lead a team, own an important part of the hotel operation, work directly with hotel leadership, and continue growing your hospitality career. Strong performers will have opportunities to take on greater responsibility within our organization. Our Core Values Integrity. We act with honesty, fairness, and trust — with guests, with each other, and when no one is watching. Respect. Every guest, visitor, and teammate gets our full courtesy, every time. Responsibility. We own our work, show up for our team, and follow through on what we promise. Guest-First Service. We respond promptly, resolve problems, and care for every stay as if it were our own. Sound Judgment. We think before we act and make decisions that are good for our guests, our team, and our hotels. Apply Today We're hiring immediately and reviewing applications as they come in. If you're dependable, hospitality-driven, enjoy leading people, and believe that when there's a problem you take ownership and solve it, we want to meet you. Send your resume to . Comfort Suites Kyle, managed by Novo Management, is an Equal Opportunity Employer.

Benefits:

Dental insurance Health insurance Vision insurance

Experience:

Hotel management: 1 year (Required)

Language:

Spanish (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Work Location:

In person