Job Summary We are seeking a dynamic and dedicated Hotel Guest Service Manager to lead our front-of-house operations with enthusiasm and professionalism. In this pivotal role, you will ensure exceptional guest experiences by overseeing daily guest interactions, managing the front desk team, and maintaining seamless communication across hotel departments. Your energetic leadership will foster a welcoming atmosphere, uphold high standards of customer service, and ensure all guest needs are met promptly and efficiently. The ideal candidate will possess strong hospitality management skills, be multilingual or bilingual, and have extensive experience with hotel management systems such as OPERA and Property Management Systems (PMS). This paid position offers an exciting opportunity to influence guest satisfaction and operational excellence in a vibrant hospitality environment. Duties Supervise and coordinate all front desk activities, including check-in, check-out, reservations, and guest inquiries Lead the night audit process to ensure accurate financial reconciliation and reporting Provide exceptional customer service by addressing guest concerns promptly and professionally Utilize hospitality reservation systems like OPERA to manage bookings, room assignments, and availability updates Train and motivate front desk staff on phone etiquette, customer service protocols, and hotel emergency procedures Maintain effective communication with housekeeping, maintenance, and management teams to ensure smooth operations Handle multilingual or bilingual client interactions to enhance guest relations and resolve service issues efficiently Oversee guest services such as concierge requests, special accommodations, and loyalty program management Implement property management systems (PMS) to track guest information, billing, and reservations accurately Ensure compliance with hotel policies, safety standards, and emergency procedures at all times Experience Proven experience in hospitality management or hotel front desk supervision in a fast-paced environment Extensive knowledge of hotel management software such as OPERA or similar PMS platforms Strong background in customer service with excellent problem-solving skills Experience handling night audits and managing guest relations in resort or hotel settings Bilingual or multilingual abilities highly preferred to serve diverse clientele effectively Familiarity with hotel emergency procedures and safety protocols is essential Demonstrated ability to lead a team with energetic enthusiasm while maintaining professionalism Join us as a Hotel Guest Service Manager where your passion for hospitality will shine! Bring your expertise in customer service problem-solving, client communication, and hotel operations to create memorable experiences for every guest. We value energetic leaders who thrive on building positive relationships and elevating service standards in a vibrant hospitality environment. This paid role offers you the platform to make a meaningful impact while advancing your career in the dynamic world of hospitality management.

Pay:

From $15.00 per hour

Work Location:

In person