Looking to grow your career in hospitality leadership? Do you enjoy developing people, improving the guest experience, and helping a team reach ambitious sales goals? Red Rock Vacation Rentals is looking for a dependable, customer service-driven leader as our Guest Services Manager . You will work alongside incredible individuals who know how to have fun, work hard, and take great care of our guests. Red Rock Vacation Rentals offers a fantastic culture, a strong team atmosphere, and opportunities to grow within the company. As the largest vacation rental company in Southern Utah, we are always looking for leaders who can support our continued growth with fresh ideas and a commitment to excellence. As the Guest Services Manager, you will lead the team responsible for supporting guests from their initial inquiry through the completion of their stay. You will oversee guest satisfaction, reservation sales, employee training and accountability, department scheduling, and day-to-day operations. You will also partner with our Revenue Management and Marketing teams to improve booking performance, support promotional campaigns, expand concierge services, and identify opportunities to increase revenue. You will participate in regular meetings where you will be encouraged to share your ideas and contribute to the overall vision of Red Rock Vacation Rentals. Your leadership will primarily support the Guest Services and Reservations Department, while working closely with other departments to create a seamless experience for our guests, owners, and team members. The ideal candidate is a confident and supportive leader with excellent verbal and written communication skills. Strong time management, organization, conflict resolution, sound judgment, and follow-through are essential. This position requires someone who can hold employees accountable, provide clear and constructive coaching, remain calm during difficult guest interactions, and balance exceptional customer service with sales and operational goals. Prior customer service experience is required (1+ years). Extensive on the job training will be provided for all tasks required that are unique to the vacation rental industry and guest reservations. Being coachable, eager to learn, and having the ability to multitask in a fast-paced environment are helpful mindsets to being successful in this position.

Schedule:

Monday - Friday from 8:30 AM - 5:00

PM Key Responsibilities:

Lead the daily operations of the Guest Services and Reservations Department Hire, train, coach, schedule, and hold team members accountable for performance and service expectations Monitor guest communications, reservation accuracy, payments, refunds, and overall satisfaction Coach the team on sales, property recommendations, closing reservations, conflict resolution, and de-escalation Handle escalated guest concerns and oversee responses to guest reviews and surveys Track sales activity, booking conversions, service metrics, and departmental KPIs Partner with Revenue Management and Marketing to increase bookings, support promotions, and identify revenue opportunities Oversee online travel agency listings, guest materials, concierge services, and the after-hours emergency line Develop and maintain efficient departmental policies, procedures, and workflows Forecast seasonal staffing needs and ensure the department is prepared to support company growth Come see why Red Rock Companies had been voted, "Best Place to Work"!! We'd love to have you be part of our team!

Pay:

From $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance Ability to

Commute:

Saint George, UT 84770 (Required)

Work Location:

In person