Overview We are seeking an energetic and dedicated Short-Term Rental Guest Experiences Manager to lead and elevate the guest journey within our dynamic hospitality environment. This pivotal role combines hospitality management, team leadership, and guest relations to ensure every visitor enjoys a seamless, memorable stay. As the driving force behind guest satisfaction and operational excellence, you will oversee daily operations, supervise hospitality teams, and implement innovative guest experience strategies. Your multilingual skills and extensive hotel management background will empower you to connect authentically with diverse guests while maintaining high standards of service. Join us in creating extraordinary experiences that foster loyalty and set new benchmarks in short-term rental hospitality. Duties Oversee daily operations of short-term rental properties, ensuring smooth coordination between housekeeping, maintenance, front desk, and guest services teams Supervise and manage hospitality teams, including hiring, training, scheduling, and performance evaluations to uphold exceptional service standards Develop and implement guest experience programs that enhance satisfaction, loyalty, and positive reviews across all properties Manage hospitality operations budgets, including revenue management strategies to optimize occupancy rates and profitability Utilize property management systems (PMS) and hospitality reservation systems to streamline bookings, check-ins, check-outs, and guest communications Lead human resources functions such as staffing plans, conflict resolution, and fostering a collaborative team environment Maintain hotel guest service standards by monitoring service delivery, handling guest complaints promptly, and ensuring personalized guest relations Coordinate with vendors and service providers to ensure property maintenance meets safety and quality standards Conduct regular audits of front desk operations including multi-line phone systems, phone etiquette training, night audit processes, and overall guest interactions Implement financial management practices related to revenue tracking, expense control, and operational efficiency Qualifications Proven supervisory experience in hospitality management or hotel operations with a strong focus on short-term rentals or resort environments Multilingual or bilingual capabilities preferred to effectively communicate with diverse guests Extensive knowledge of hotel management systems (PMS), property management software (PMS), and hospitality reservation platforms Demonstrated ability in overseeing daily hotel operations including front desk functions, night audit procedures, and guest services Strong leadership skills with experience managing hospitality teams and managing operations budgets effectively Excellent managerial communication skills to motivate staff and engage guests positively Background in revenue management, financial operations, budgeting, human resources, and customer service excellence Experience in resort or hotel environments with a focus on guest relations and hospitality standards compliance Ability to handle multiple priorities efficiently while maintaining attention to detail in a fast-paced setting

Pay:

$35.00 - $45.00 per hour Expected hours: 40.0 per week

Work Location:

In person