Dual Front of House Manager Residence Inn by Marriott & SpringHill Suites by Marriott - St. George, Utah We are looking for an energetic, hands-on, and guest-focused Dual Front of House Manager to join our leadership team and oversee Front of House operations for both the Residence Inn and SpringHill Suites by Marriott in St. George. This is not a sit-behind-the-desk management position. We are looking for a leader who enjoys being present with their team, connecting with guests, solving problems, and creating an environment where both associates and guests feel genuinely cared for. The Dual Front of House Manager will work closely with the Dual General Manager to lead Front Desk operations and oversee Bar and Bistro operations, maintain Marriott brand standards, improve guest satisfaction, and ensure consistent operational excellence across both properties. What You'll Do Lead, coach, train, and support the Front Desk teams at both the Residence Inn and SpringHill Suites. Oversee the Bar and Bistro operations, ensuring exceptional guest service, operational consistency, cleanliness, and adherence to brand standards. Lead, coach, and support Bar and Bistro associates while creating a positive, accountable, and team-focused environment. Monitor Bar and Bistro service levels, product quality, presentation, and overall guest experience. Assist with Bar and Bistro scheduling, training, inventory controls, ordering, and operational needs. Ensure all alcohol service policies, food safety standards, and required operational procedures are consistently followed. Partner with hotel leadership to identify opportunities to improve Bar and Bistro revenue, guest engagement, and overall performance. Create a positive, accountable, and team-focused work environment across all Front of House departments. Be highly visible and engaged in daily hotel operations. Ensure every guest receives a warm, welcoming, and memorable experience. Respond to guest concerns quickly and professionally while finding solutions that build guest loyalty. Monitor guest feedback, Marriott guest satisfaction scores, and online reviews to identify opportunities for improvement. Drive Marriott Bonvoy enrollment, member recognition, and elite appreciation. Ensure Front of House associates are knowledgeable and confident in Marriott brand standards and hotel procedures. Assist with recruiting, onboarding, training, scheduling, and performance management of Front of House associates. Conduct regular coaching and training with team members. Maintain consistent Front of House procedures and expectations across both hotels. Work closely with Housekeeping, Maintenance, Sales, and hotel leadership to ensure strong communication and a seamless guest experience. Review daily arrivals, VIPs, elite members, special requests, and group needs. Assist with inventory management, oversell situations, room assignments, and operational challenges. Ensure cash handling, billing, key control, and Front of House policies are followed. Support hotel leadership with operational projects, associate engagement initiatives, and property goals. Step into Front Desk, Bar, or Bistro operations when needed and lead by example. What We're Looking For The ideal candidate is a natural leader who genuinely enjoys hospitality, developing people, and creating exceptional guest experiences.

You should be:

Positive, energetic, and approachable. A strong communicator who can lead different personalities, teams, and departments. Comfortable holding associates accountable while still being supportive and fair. Guest-focused with strong problem-solving skills. Organized and able to balance the needs of two hotels and multiple Front of House departments. Able to stay calm and make good decisions in a fast-paced environment. Willing to jump in and help wherever needed. Passionate about building a strong team culture. Motivated by results and continuous improvement. Previous hotel Front Office or hospitality leadership experience is strongly preferred. Food and beverage leadership experience is a plus. Marriott experience and knowledge of Marriott systems and brand standards are also preferred. Schedule & Availability This is a full-time management position overseeing Front of House operations at two hotels. Flexibility is required based on hotel business levels and operational needs, including occasional evenings, weekends, and holidays. Why Join Our Team? We believe great hotels start with great people. Our goal is to create hotels where associates enjoy coming to work, feel supported by their leaders, and understand the impact they have on every guest who walks through our doors. As our Dual Front of House Manager, you will have the opportunity to make a real impact on two Marriott hotels, develop future hospitality leaders, and work alongside a leadership team that values teamwork, accountability, kindness, and exceptional guest care. If you are ready to lead from the front, develop an amazing team, and help create memorable guest experiences, we would love to meet you. Apply today and grow your hospitality career with us!

Benefits:

Dental insurance Employee discount Life insurance Paid time off Vision insurance

Work Location:

In person