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Guest Experience Manager- Luxury Hospitality

Job

Boar's Head Resort

Charlottesville, VA (In Person)

Full-Time

Posted 7 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 5/30/2026

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Job Description

Guest Experience Manager
  • Luxury Hospitality
CHARLOTTESVILLE, VA
Description Boar's Head Resort is seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our resort's front office. Candidates must have prior experience in luxury hospitality environments, particularly within 4
  • or 5-star properties.
The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and maintain high standards of service.
Key Responsibilities:
  • Supervise front office staff, including concierge
  • Ensure smooth check-in and check-out processes for guests
  • Address guest inquiries and resolve any issues promptly
  • Manage reservations and maintain accurate records
  • Collaborate with other departments to enhance guest satisfaction
  • Train and mentor front office staff to uphold service standards
  • Monitor and manage front office budgets and expenses
  • Implement and maintain front office policies and procedures Requirements Requirements
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Proficient in hotel management software and Microsoft Office Suite
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Flexibility to work various shifts, including weekends and holidays We offer a competitive salary and benefits package, along with opportunities for professional growth within our resort.
If you are passionate about providing outstanding guest service and leading a dynamic team, we encourage you to apply.

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