Guest Experience Manager- Luxury Hospitality

Guest Experience Manager

• Luxury Hospitality

CHARLOTTESVILLE, VA

Description Boar's Head Resort is seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our resort's front office. Candidates must have prior experience in luxury hospitality environments, particularly within 4

• or 5-star properties.

The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and maintain high standards of service.

Key Responsibilities:

• Supervise front office staff, including concierge
• Ensure smooth check-in and check-out processes for guests
• Address guest inquiries and resolve any issues promptly
• Manage reservations and maintain accurate records
• Collaborate with other departments to enhance guest satisfaction
• Train and mentor front office staff to uphold service standards
• Monitor and manage front office budgets and expenses
• Implement and maintain front office policies and procedures Requirements Requirements
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficient in hotel management software and Microsoft Office Suite
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including weekends and holidays We offer a competitive salary and benefits package, along with opportunities for professional growth within our resort.

If you are passionate about providing outstanding guest service and leading a dynamic team, we encourage you to apply.