Overview We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations at the Spark by Hilton Harrisonburg University Area. This pivotal role requires a passionate leader with a comprehensive understanding of hospitality management, guest services, and financial oversight. As the face of the property, you will ensure exceptional guest experiences, maintain high standards of service, and drive the overall success of the hotel. Your leadership will foster a positive work environment, motivate teams, and uphold the hotel's reputation for excellence. Responsibilities Oversee daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments to ensure seamless service delivery. Supervise and manage hospitality teams, providing guidance, training, and performance evaluations to foster a motivated workforce. Develop and implement strategies for revenue management, including pricing, promotions, and occupancy optimization to maximize profitability. Manage hospitality operations budgets, monitor financial performance, and oversee expense control to meet financial targets. Ensure compliance with hotel guest service standards, property management systems (PMS), and health and safety regulations. Lead human resources functions such as hiring, onboarding, staff scheduling, and addressing employee relations issues. Maintain excellent guest relations by addressing concerns promptly and ensuring high levels of customer service across all touchpoints. Utilize hospitality reservation systems and property management software to streamline bookings, check-ins/outs, and reporting processes. Coordinate night audit procedures to reconcile daily financial transactions accurately while maintaining security protocols. Foster a culture of hospitality excellence by promoting team collaboration, effective communication, and continuous improvement initiatives. Qualifications Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment. Strong knowledge of hospitality management principles including revenue management, budgeting, human resources, and customer service standards. Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively. Proficiency with property management systems (PMS), hospitality reservation systems, multi-line phone systems, and other relevant property technology tools. Excellent managerial communication skills with the ability to motivate teams and resolve guest issues diplomatically. Demonstrated leadership in overseeing daily operations within resort or hotel settings with a focus on guest satisfaction. Financial management experience including managing hospitality operations budgets and understanding financial operations related to hotels. Experience in handling front desk operations including phone etiquette and multi-line phone system management is preferred. Knowledge of human resources practices within the hospitality industry is advantageous. Join us as our Hotel General Manager to lead with passion, inspire your team, and deliver memorable experiences for every guest!

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person