Front Desk Supervisor Delta Hotels by Marriott Richmond Downtown - 3.5 Richmond, VA Job Details Full-time $18 - $19 an hour 10 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Customer communication Hotel and accommodations payment processing Cash amount verification Hotel policy compliance Management Managing teams in a customer support role Answering guest questions Mid-level Frontline customer support management Credit card payment processing Check processing Organizational skills Property management systems (PMS) Deposits Hospitality online booking platforms Hotel and accommodations guest complaints handling OPERA Communication skills Balancing end-of-day transactions Full Job Description We are looking for an experienced Front Desk Supervisor to assist the Front Office Manager in leading a team and providing great service and memorable experience to our guests. Benefits Health, dental and vision insurance (full-time employees) Paid Time Off (full-time and part-time employees) 401K plan with company match (full-time and part-time employees) Hotel discounts (full-time and part-time employees) Paid holidays (full-time employees) Early access to earned wages Responsibilities Assist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and procedures Accommodate all guest requests in an accurate and efficient manner Handles guest check-ins and check-outs efficiently and in a friendly and professional manner Assist guests and resolves guest challenges to ensure 100% guest satisfaction Accurately conduct all cash handling and credit card processing activities Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures Perform any other job related duties as assigned Desirable Qualifications Prior experience as a Hotel Front Desk Supervisor or similar role Experience with hotel reservations systems like Galaxy Lightspeed or Opera Customer service experience Excellent communication and organizational skills SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.