Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Front Desk Manager
Job
Holiday Inn Express and Staybridge Suites
Federal Way, WA (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
60
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Front Desk Manager Holiday Inn Express and Staybridge Suites Federal Way, WA Job Details Full-time $21 - $23 an hour 2 hours ago Benefits 401(k) Employee discount Qualifications Hospitality Management Customer service Multi-line phone systems Hotel experience Full Job Description Job Overview We are seeking a reliable, professional, and highly motivated Front Desk Manager to join our hotel leadership team. This is a key position within our property, serving as essential support for the General Manager and playing a vital role in the overall success of our operations. As Front Desk Manager, you will oversee daily front office functions, ensure smooth and efficient guest service, and uphold the highest standards of hospitality. You will lead by example supporting the front desk team, resolving guest concerns, maintaining brand standards, and ensuring a welcoming, well‑organized environment for every guest who walks through our doors. This role is central to our hotel's performance and guest satisfaction. We are looking for someone who is dependable, detail‑oriented, and committed to creating a positive experience for both guests and staff.t. Responsibilities Oversee all front desk operations, including guest check‑in/check‑out, reservations, payment handling, and daily guest inquiries. Lead, train, and motivate the front desk team to deliver exceptional service with professionalism, accuracy, and a positive attitude. Manage a multi‑line phone system, respond to guest requests efficiently, and resolve concerns promptly while maintaining excellent phone and in‑person etiquette. Complete and verify night audit procedures to ensure accurate financial reporting and end‑of‑day balancing. Maintain strong guest relations by addressing issues proactively and ensuring each guest enjoys a smooth, memorable stay. Coordinate closely with housekeeping, maintenance, and other departments to support seamless daily operations and timely room readiness. Implement and uphold hospitality best practices to enhance guest satisfaction, improve workflow, and strengthen front desk procedures. Skills Demonstrated experience in hospitality or hotel management with a strong emphasis on guest service excellence. Preferred but not required - Bilingual or multilingual communication skills to effectively assist a diverse guest population Strong customer‑service mindset with exceptional communication abilities and a warm, professional demeanor Solid understanding of hotel operations, including front desk procedures, night audit processes, and daily workflow. Ability to manage multi‑line phone systems efficiently while maintaining courtesy, accuracy, and professionalism Proven experience in guest relations, conflict resolution, and delivering personalized service in a hotel or resort environment. Familiarity with hotel management software, PMS systems, and reservation platforms is preferred Join us as a Front Desk Manager and help shape the guest experience from the moment they walk through our doors. In this leadership role, you'll guide a dedicated team, support the General Manager, and play a key part in maintaining our reputation as a welcoming, guest‑focused hotel. Your professionalism, energy, and commitment to excellence will make a lasting impact on every traveler who chooses to stay with us.