Hotel Front Office Manager Holiday Inn Express & Suites Madison Central - 3.3 Madison, WI Job Details Full-time $45,000 - $52,000 a year 11 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Life insurance Qualifications High school diploma or GED Front desk Full Job Description

USA TODAY

Top Workplaces Award Winner - 2024, 2025 & 2026 Join an award-winning hospitality company and lead a front office team dedicated to delivering exceptional guest experiences and service excellence. Benefits & Perks Competitive Salary Medical, Dental, Vision, Critical, Accident, & Life Insurance Paid Time Off (PTO) Paid Holidays Hotel Discounts Career Growth & Advancement Opportunities Leadership Development Programs Performance Bonus Opportunity Employee Recognition Programs Supportive Team-Oriented Culture Work for a

USA TODAY

Top Workplace Award Winner (2024, 2025 & 2026) Position Summary GLMG Hotels is seeking a guest-focused and results-driven Front Office Manager to oversee the daily operations of the front desk and guest services team. This leadership role is responsible for delivering exceptional guest experiences, driving service excellence, coaching team members, and ensuring compliance with company and brand standards. What You'll Do Oversee daily front office, guest service, and reservations operations. Ensure smooth and efficient guest check-in and check-out experiences. Lead service recovery efforts and resolve guest concerns professionally. Supervise, train, coach, and develop Guest Service Associates and Night Auditors. Monitor guest satisfaction scores, online reviews, and loyalty program performance. Create team schedules and manage staffing levels. Maintain room inventory accuracy and operational readiness. Review daily reports, arrivals, departures, occupancy, and revenue performance. Partner with Housekeeping and Maintenance to ensure guest satisfaction. Ensure compliance with brand standards, safety procedures, and company policies. Qualifications High School Diploma or equivalent required. Associate's or Bachelor's Degree in Hospitality Management or Business Administration preferred. 2-4 years of hotel front office experience required. Previous supervisory or front desk leadership experience preferred. Strong leadership, communication, and guest service skills. Experience with hotel PMS systems such as HotelKey, OnQ, FOSSE, Opera, or similar. Ability to multitask and thrive in a fast-paced hospitality environment. Why GLMG Hotels? At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters. Our Anchors for Success guide everything we do. We invest in our people, celebrate success, and create opportunities for growth while delivering exceptional hospitality experiences for our guests, team members, and owners.