Job Overview We are seeking a Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a motivated leader with a passion for delivering exceptional guest experiences, managing financial performance, and fostering a positive team environment. The ideal candidate will bring strong managerial skills, extensive hospitality knowledge, and a proactive approach to ensuring the hotel runs smoothly, efficiently, and profitably. As the face of the property, you will drive operational excellence, uphold service standards, and cultivate guest relations that leave lasting impressions. Duties Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance to ensure seamless guest experiences Supervise hospitality teams across departments, providing leadership, coaching, and development to foster high performance and staff engagement Manage hospitality operations budgets, including revenue management, expense control, and financial reporting to maximize profitability Implement and maintain hotel management systems such as Property Management Systems (PMS) and hospitality reservation platforms for efficient booking and guest service processes Ensure adherence to hotel guest service standards by monitoring guest relations, resolving issues promptly, and maintaining high levels of customer satisfaction Work along side human resources in regards to hiring, training, performance evaluations, and compliance with employment laws Coordinate with departments on marketing strategies, event planning, and resort activities to enhance guest experiences and increase revenue streams Maintain property standards by conducting regular inspections and ensuring compliance with safety regulations and hotel policies Qualifications Experience in hotel management or hospitality leadership roles with supervisory responsibilities in a fast-paced environment Strong financial management skills including budgeting, revenue management, and controlling operational costs Excellent managerial communication skills with the ability to motivate teams and foster collaboration across departments Knowledge of hospitality reservation systems (PMS), property management systems (PMS), and multi-line phone systems with professional phone etiquette Demonstrated expertise in managing hospitality operations budgets and financial operations within a resort or hotel setting Experience in customer service excellence, guest relations, front desk operations including night audit procedures Leadership qualities that inspire teamwork while maintaining high standards for hotel guest service standards Willing to work various shifts dependent on the needs of the business Join us as our Hotel General Manager to lead a vibrant team dedicated to creating memorable experiences for every guest. Your expertise will shape the success of our property while fostering an environment of growth, innovation, and exceptional service delivery.

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person