Housekeeping Coordinator Four Seasons Hotel Silicon Valley at East Palo Alto - 4.1 Palo Alto, CA Job Details Full-time $28 an hour 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Customer communication Staff supervision Team member evaluation Serving clients Interpersonal skills Safety regulations In-person customer service Performance feedback (performance evaluation method) Managing hospitality teams Team development Attention to detail Team training Organizational skills Leading team collaboration initiatives Team motivation (leadership skill) Hazardous materials regulations Full Job Description Job Summary We are seeking an energetic and detail-oriented Housekeeping Coordinator to lead and manage our cleaning and custodial operations. In this vital role, you will oversee daily housekeeping activities, ensure adherence to sanitation and safety regulations, and supervise a dedicated team of cleaning staff. Your leadership will help maintain a pristine, safe, and welcoming environment that exceeds expectations for cleanliness and customer satisfaction. This position offers an exciting opportunity to showcase your management skills while fostering a culture of excellence in hospitality and sanitation standards. Responsibilities Coordinate and support daily Housekeeping operations to ensure guest rooms and public areas are maintained to Four Seasons standards while delivering efficient communication and guest satisfaction. Respond to and manage guest and interdepartmental requests received via telephone, FS Messenger (chat), and Microsoft Teams/Outlook email, using professional etiquette while accurately documenting and assigning tasks for timely completion. Coordinate and prioritize guest requests and traces based on VIP status and arrival times, while reviewing guest reservations to ensure accurate notes, specials, and traces are properly recorded and maintained. Oversee the coordination of room attendants and house attendants by prioritizing tasks based on business levels and guest arrival and departure patterns, while coordinating and directing Housekeeping activities through ongoing communication with floor supervisors and other departments to ensure accurate room status and timely service delivery. Operate PMS and HotSOS systems to update room status, print designated reports, and distribute them accordingly. Monitor Out of Order rooms and follow up on discrepant or incomplete work before and after shift handovers. Prepare and track maintenance work orders in coordination with Engineering to ensure timely completion. Handle guest laundry requests including item counting and charge posting in accordance with procedures. Assist management with administrative duties as assigned and respond professionally and effectively to all hotel safety and emergency situations in accordance with established procedures. Assist across Housekeeping operations as assigned and perform additional duties assigned by the Director of Housekeeping or Assistant Manager. Requirements Proven experience in custodial work, commercial cleaning, or industrial cleaning environments with a strong understanding of sanitation standards. Demonstrated staff supervision or team management experience with the ability to lead by example and foster a positive work environment. Excellent managerial communication skills for effective team coordination, training, and performance feedback. Knowledge of safety regulations related to janitorial services, industrial cleaning, and hazardous materials handling. Strong organizational skills with the ability to develop schedules, manage inventories, and oversee multiple tasks simultaneously. Customer service orientation with a focus on creating welcoming environments for clients or guests. Previous experience in hospitality or housekeeping management is highly desirable. Join us as a Housekeeping Coordinator to make a tangible difference in the cleanliness, safety, and overall experience of our facilities! Your leadership will be instrumental in maintaining our commitment to excellence while empowering your team to succeed in a dynamic environment.

Pay:

$28.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person