Head Housekeeper IHG Hotel - 4.0 Tallahassee, FL Job Details Full-time $16 - $17 an hour 1 day ago Benefits Employee discount Qualifications Microsoft Word Customer communication Hotel housekeeping management Microsoft Excel Multilingual Customer service Word embeddings English Managing hospitality teams Administrative experience Supervising experience Full Job Description Job Description the Head Housekeeper is responsible for planning and managing the room and related area's operations of the hotel to achieve customer {guests, employees, and corporate) satisfaction and quality service while meeting/exceeding financial goals Responsibilities will include but not be limited to: Responsible for short- and long-term planning and the management of the hotel's Housekeeping operations Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans Solid understanding of housekeeping and laundry supplies and pars Teach employees importance of, and how to greet guests and courteously solve guest requests See that inspection program is consistently maintained Assure all safety and security policies and procedures are followed Work closely with all other Departments Inspect some rooms daily Experience purchasing linens and housekeeping supplies Current on latest housekeeping and laundry technology Work closely with vendors to assure proper pricing, delivery, and maintenance Experience teaching, supervising, and mentoring multilingual and multicultural staff Ensure OSHA and ADA policies are adhered to Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful Insures proper staffing levels for customer service goals Basic Qualifications 4 years or more of progressive hotel Rooms Management experience Service oriented style with professional presentations skills Hotel/Hospitality degree an asset Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line Clear concise written and verbal communication skills in English Must be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal and administrative skills Preferred Qualifications Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with company Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with company Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas Physical requirements: Ability to lift, pull, and push moderate weight (minimum of 20 lbs) Ability to bend, lift, and be standing or walking during entire shift Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests Flexible and long hours sometimes required

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour

Benefits:

Employee discount

Shift:

8 hour shift Day shift

Experience:

Supervising experience: 4 years (Required) Customer service: 3 years (Preferred)

English:

6 years (Preferred)

Microsoft Word:

3 years (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Relocate:

Tallahassee, FL 32312: Relocate before starting work (Required)

Work Location:

In person