REPORTS TO

AGM/GM ===========================================================================

BASIC PURPOSE

Oversee all operations of the housekeeping department, promoting a safe environment and quality Housekeeping services to achieve maximum guest satisfaction.

FUNCTIONS/RESPONSIBILITIES

• Manage the day-to-day activities of the housekeeping department, including planning, scheduling and organizing work to ensure proper coverage.
• Communicate and enforce policies and procedures.
• Monitor expenses, protect the property assets and lead a cohesive team of employees to ensure that all company standards are achieved.
• Provide open communications, training, coaching and counseling, as well as providing performance feedback to ensure maximum efficiency.
• Respond to guest concerns and complaints, ensuring that corrective measures are in place and being utilized
• Monitor and ensure proper ordering is in place for chemicals used within the housekeeping department.
• Perform housekeeping tasks as needed, including cleaning of guest rooms and all other housekeeping functions
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house
• Conduct comprehensive department meetings to include procedural reviews and events which warrant special handling and detailed information, as well as pre-shift "stand ups" to review all information pertinent to the days activities
• Establish and monitor par levels for supplies and equipment, and replenish shortages and other business supplies for daily business
• Ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Implement and monitor a lost and found program to ensure property handling of said items.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• When needed, assist other departments and employees with any tasks requested by a supervisor or manager

Knowledge and Skills:

Education:

High school education or equivalent experience

Experience:

Housekeeping management and supervisory experience in the hospitality industry required.

Skills and Abilities:

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations.
• Requires supervisory and leadership skills, including the ability to train, coach, counsel, problem solve and motivate a team of diverse individuals
• Ability to clearly communicate information and hotel services to management and guests.

No.

of employees supervised:

One to multiple

Hours Required:

• Scheduled days and times may vary based on need and/or direction of supervisor
• Flexibility in scheduling required, including weekends, nights and holidays when needed
• Must adhere to the time and attendance policies set forth by the company

ENVIRONMENT

Physical Job Requirements Lifting/Pushing/Pulling/Carrying.

• Position requires daily and frequent lifting, pushing, pulling and carrying of supplies, linen, chemicals, housekeeping equipment carts, etc.
• Position includes the physical ability to move guestroom furniture, rotate mattresses and perform other strenuous activities

Bending/Kneeling:

Position requires frequent and daily bending and kneeling, picking up of supplies, removal of trash, cleaning of guest rooms, removal of linens, etc.

Mobility:

Total mobility is required, with continuous movement throughout hotel required

Continuous Standing:

Continuous and daily standing and walking required, up to duration of full shift

Climbing Stairs:

Position may necessitate the climbing of stairs

Hearing/Vision/Speech:

• One-on-one communication with guests, supervisors and coworkers critical
• Must be able to receive, understand and give direction to staff from hotel management
• Must be able to clearly communicate standards and expectations with housekeeping employees
• Must be able to visually inspect rooms and ensure standards are adhered to

Chemicals/Agents:

Use of Cleaning chemicals, aerosol sprays and other chemicals used to perform function

Protective Clothing Type:

Job may require back brace, gloves and other protective equipment

Equipment Operation:

• Vacuums and other housekeeping equipment
• Radios and other communication devices
• Basic administrative equipment such as computer, printer and scanner

Pay:

From $60,000.00 per year

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person