Housekeeping Manager Holiday Inn Express and Suites (Saint Charles) Saint Charles, IL Job Details Full-time From $45,000 a year 2 hours ago Benefits Employee discount Qualifications Teamwork Management Team leadership Managing hospitality teams High school diploma or GED Attention to detail Organizational skills Leading team collaboration initiatives Time management Full Job Description The housekeeping team at IHG creates the foundation of the overall guest experience and helps ensure our guests feel as though they arrived at their own personal sanctuary as soon as they step on property. We want our guests expect exceptional service and a commitment to cleanliness that one would find at any five-star hotel. Successful candidates will possess a strong attention to detail, a positive attitude and enjoy working in a team-oriented environment. Job Responsibilities Manage the daily activities of the housekeeping department and staff to include appropriate cleaning of all guest rooms and public spaces / common areas. Conduct inspections of rooms and provide feedback to room attendants and supervisors regarding cleanliness, safety, appearance, and quality. Notify appropriate departments of any issues; enter each issue into computer system, and follow-through to make sure all issues are resolved. Respond to all guest requests or complaints and follow-through immediately; ensure all employees, regardless of department, are at all times attentive, helpful and courteous and react immediately to guest's needs / requests in a professional and friendly manner. Ensure a safe working environment and that Hotel policies are followed. Assist in the recruitment of local and seasonal staff. Train and manage a team to ensure an extremely high level of cleaning quality.

Create value by:

Maximizing productivity of housekeeping team Eliminating wasteful use of supplies Ensuring complete guest satisfaction through excellent cleaning quality Conduct daily room inspections to ensure quality of work and identify maintenance needs. Thoroughly clean all aspects of each room/cabin and maintain 5-star standards for cleanliness. Regularly clean common areas through the main lodge Strip rooms of dirty linens and trash Stock rooms with clean linens, amenities and make beds in a professional manner Wash, dry and fold laundry- primarily linens Communicate with the front desk when rooms are ready for guests

Qualifications & Desired Skills:

To be successful in this role, candidates will: Have 2+ years managing a housekeeping team of 4+ employees Experience with scheduling Possess a strong attention to detail Value cleanliness Able to consistently lift 25+ pounds and make frequent trips up and down one level of stairs Possess strong communication, organization & time management skills; work well as a team leader; ability anticipate potential challenges and problem-solve. High School Diploma or GED preferred. Bachelor's Degree preferred. Bilingual (English/Spanish) speaking skills highly preferred. Conduct business and personal affairs with an unwavering commitment to integrity and respect

Job Type:

Full-time Pay:

From $45,000.00 per year

Benefits:

Employee discount

Shift:

10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Morning shift No nights

Experience:

Management:

1 year (Required)

Work Location:

In person