Executive Housekeeper Home2 Suites by Hilton Danvers, MA Extended Stay | New Development | AAM15 Management, LLC Join AAM15 Management, LLC When you join AAM15 Management, LLC, you are not just stepping into a role—you are helping bring a new hotel to life. The Home2 Suites by Hilton Danvers, MA is currently under construction and will introduce a modern extended-stay product to the North Shore market. Conveniently located near major highways, corporate hubs, and coastal destinations, this hotel is positioned to serve a mix of business, project-based, and leisure travelers. This is a unique opportunity to join the pre-opening team , build the housekeeping department from the ground up, and establish the cleanliness, service, and operational standards that will define the guest experience from day one. Position Summary The Executive Housekeeper is responsible for leading all housekeeping and laundry operations for the hotel, with a strong focus on cleanliness, guest satisfaction, efficiency, and brand standards. As a key member of the hotel leadership team, this position will play an important role in the hotel's pre-opening process, including recruiting and training the housekeeping team, developing departmental procedures, establishing room and public area standards, coordinating supplies and equipment, and preparing the property for opening. Following opening, the Executive Housekeeper will oversee the day-to-day operation of the housekeeping and laundry departments, ensuring guest rooms and public areas consistently meet Hilton and AAM15 standards. The ideal candidate is a hands-on hospitality leader who takes pride in exceptional cleanliness, develops strong teams, and understands that the housekeeping department is at the heart of a successful hotel operation. Key Responsibilities Pre-Opening & Opening Support Partner with the General Manager and hotel leadership team to prepare the property for opening Develop and execute the housekeeping department's pre-opening plan Establish housekeeping procedures, checklists, schedules, and departmental standards Assist with the selection, ordering, receiving, and organization of housekeeping supplies, chemicals, linens, equipment, and guest room amenities Prepare housekeeping and laundry areas for operational readiness Establish room inspection processes and quality-control standards Participate in property walks, mock rooms, readiness inspections, and opening preparations Ensure all guest rooms and public areas are fully prepared for opening Assist with final cleaning and detailing of the property prior to opening Support the transition from construction completion into daily hotel operations Recruitment & Team Development Recruit, interview, hire, and onboard housekeeping and laundry associates Build a strong, dependable housekeeping team aligned with AAM15 values and Hilton standards Develop and implement housekeeping training programs Train associates on cleaning procedures, safety, chemical handling, equipment use, brand standards, and guest service expectations Establish clear expectations for attendance, punctuality, productivity, quality, and professionalism Coach, develop, and recognize associates to build a high-performing team Create a positive department culture focused on teamwork, accountability, and pride in the hotel Maintain appropriate staffing levels based on occupancy, workload, and business needs Daily Housekeeping Operations Direct and oversee all housekeeping and laundry operations Assign rooms and daily responsibilities based on occupancy, arrivals, departures, and staffing levels Monitor room attendant productivity and ensure appropriate workload distribution Conduct regular inspections of guest rooms, public areas, hallways, laundry areas, and back-of-house spaces Ensure guest rooms are cleaned and maintained according to Hilton brand standards Identify and address cleanliness or maintenance concerns promptly Coordinate with Front Office regarding room status, priorities, early arrivals, stayovers, and special requests Communicate effectively with Engineering regarding maintenance issues identified in guest rooms and public areas Ensure housekeeping operations support a smooth and efficient guest arrival experience Quality & Guest Experience Maintain consistently high standards of cleanliness and presentation throughout the hotel Develop and maintain room inspection and quality assurance processes Respond promptly and professionally to guest concerns related to cleanliness or room conditions Monitor guest feedback and identify opportunities for improvement Ensure special requests, VIP accommodations, and guest preferences are communicated and completed appropriately Conduct routine quality-control inspections and follow up on deficiencies Maintain a strong focus on creating a clean, comfortable, and memorable guest experience Laundry & Linen Management Oversee all hotel laundry operations and linen management Establish appropriate par levels for linens, towels, and other housekeeping supplies Monitor linen inventory and minimize loss, damage, and unnecessary replacement Ensure proper handling, storage, and distribution of clean linens Maintain laundry equipment and coordinate repairs or service as needed Establish efficient laundry procedures appropriate for an extended-stay hotel Monitor laundry costs, productivity, and quality Inventory & Cost Control Maintain appropriate inventory levels of housekeeping supplies, chemicals, linens, amenities, and equipment Monitor usage and identify opportunities to reduce waste and control costs Assist with departmental budgeting and forecasting Review invoices and purchasing activity for accuracy and appropriateness Establish proper storage and organization of housekeeping supplies Ensure appropriate safety procedures are followed when storing and using cleaning chemicals Safety & Compliance Ensure housekeeping operations comply with Hilton standards, AAM15 policies, OSHA requirements, and applicable regulations Train associates on proper chemical handling, PPE, equipment use, and workplace safety Maintain accurate safety documentation and required departmental records Ensure housekeeping equipment is used properly and maintained in good working condition Report safety hazards, maintenance concerns, and potential risks promptly Promote a safe working environment for all associates and guests Leadership & Culture Serve as a visible and engaged leader within the hotel Partner closely with the General Manager, Assistant General Manager, Front Office, Engineering, and other departments Promote AAM15's commitment to Authentic People, Accountable Performance, and Memorable Experiences Hold associates accountable while creating a supportive and respectful work environment Recognize team accomplishments and encourage professional development Address performance concerns promptly and professionally Lead by example and be willing to work alongside the housekeeping team when necessary Qualifications Previous hotel housekeeping leadership experience required Executive Housekeeper, Assistant Executive Housekeeper, Housekeeping Manager, or comparable hotel leadership experience preferred Pre-opening hotel experience strongly preferred Experience with Hilton, Marriott, IHG, or another major hotel brand preferred Strong understanding of hotel housekeeping and laundry operations Experience hiring, training, coaching, and developing housekeeping teams Strong knowledge of guest room cleaning standards and inspection procedures Excellent organizational and time-management skills Strong attention to detail and commitment to cleanliness Ability to manage staffing levels and productivity in a fast-paced environment Strong communication and interpersonal skills Ability to work collaboratively with other hotel departments Working knowledge of housekeeping systems and Microsoft Office Ability to work a flexible schedule, including weekends, holidays, and varying shifts as business needs require Must be a hands-on leader who is comfortable working alongside the team when needed What Success Looks Like Housekeeping is fully staffed, trained, and prepared for opening Guest rooms and public areas consistently meet or exceed Hilton brand standards The housekeeping department operates efficiently with appropriate staffing and productivity Room inspections are consistent and quality issues are addressed quickly Guests experience a clean, comfortable, and well-maintained hotel Housekeeping works seamlessly with Front Office and Engineering Linen and supply inventories are properly controlled Departmental expenses and labor are managed effectively Associates understand expectations and take pride in their work The housekeeping department establishes a strong reputation for cleanliness, teamwork, and exceptional service from day one Why Join AAM15 Management, LLC? At AAM15, we believe successful hotels start with authentic people, accountable performance, and memorable experiences. We are building more than hotels—we are building teams, cultures, and opportunities for people to grow. If you are a hospitality leader who takes pride in developing people, creating exceptional standards, and helping build something from the ground up, we would love to have you join us for this exciting opening. Benefits AAM15 Management, LLC offers a competitive benefits package designed to support your overall well-being and professional growth: 401(k) 401(k) matching Health insurance Dental insurance Life insurance Paid time off Employee discounts

Job Type:

Full-time Work Location:

In person

Job Type:

Full-time Pay:

From $65,000.00 per year

Work Location:

In person