ESSENTIAL FUNCTIONS

Pristine Cleanliness & Quality Standards:

Leads and takes ultimate accountability for daily housekeeping activities, ensuring the property meets the absolute highest levels of cleanliness, sanitation, and aesthetic appeal.

Meticulous Visual Inspections:

Conducts daily, highly detailed visual inspections of guest rooms, suites, hallways, storage areas, laundry, and public spaces to guarantee flawless brand compliance and uncompromised quality.

Staff Engagement & Culture:

Actively connects with team members to foster a positive, supportive, and motivating work environment. Champions employee morale through open communication, recognition, and hands-on leadership. Responsible for hiring, supervising, coaching, and evaluating all department staff.

Guest Engagement & Satisfaction:

Cultivates a welcoming atmosphere by warmly interacting with guests, proactively anticipating their needs, and swiftly resolving any feedback or concerns with empathy and professionalism.

Training & Talent Development:

Designs and implements robust orientation and continuous training programs. Mentors staff on advanced cleaning techniques, detailed room presentation, guest service excellence, and OSHA/safety protocols.

Strategic Scheduling & Labor Management:

Manages department scheduling and labor allocation based on hotel productivity goals, occupancy forecasts, and operational standards to ensure maximum efficiency without sacrificing quality.

Dynamic Communication:

Drives seamless alignment within the department and across hotel sectors through energetic daily huddles, regular staff meetings, and clear, transparent logbook management.

Inventory & Asset Protection:

Oversees monthly inventories of linen, guest supplies, and equipment. Ensures the team is fully equipped with well-maintained tools and safe, compliant chemical supplies.

Room Status Accuracy:

Audits and maintains real-time, precise room status reporting in coordination with the Front Desk and Management teams to maximize guest arrival efficiency.

Operational Agility:

Leads by example and remains willing to support the team hands-on in the laundry room or guest floors during peak periods or unique operational demands.

Leadership Presence:

Serves as a key member of the management team, executing special projects and serving as \"Manager-on-Duty\" as required.

OTHER EXPECTATIONS

Regular attendance in conformance with the established hotel standards is essential to the successful performance of this position. Due to the dynamic nature of the hospitality industry, this role requires schedule flexibility to support business needs, including weekends, holidays, and evenings. Full compliance with all hotel safety, security, and operational regulations is required. Specific Job Knowledge, Skills, and Abilities Exceptional Attention to

Detail:

A sharp, uncompromising eye for cleanliness, organization, and the subtle visual details that elevate a guest's experience.

People-Centric Leadership:

Strong interpersonal skills with a proven track record of genuinely engaging, motivating, and developing a diverse team.

Guest Service Excellence:

Outgoing and professional demeanor with a passion for hospitality and memorable guest interactions.

Communication:

Ability to fluently speak, read, write, and understand the English language to effectively facilitate team alignment and guest relations.

Business Acumen:

Strong organizational skills, basic computer proficiency, and mathematical skills utilized for tracking inventory, managing labor budgets, and analyzing variances.

Adaptability:

Ability to multitask in a fast-paced environment, troubleshoot operational hurdles smoothly, and remain flexible under pressure. Physical Demands Requires a high level of physical mobility, including standing and moving throughout the facility for extended periods. Must be able to bend, stoop, squat, and stretch continuously to fulfill rigorous cleaning audits and detailed visual inspections. Must be able to lift up to 15 lbs. and occasionally push/pull carts weighing up to 250 lbs. Continuous use of near vision, depth perception, and strong visual acuity to identify minute cleanliness and maintenance details. Constant communication (talking and hearing) to engage authentically with guests and team members.

Education & Experience Education:

High school diploma or equivalent required; hospitality management degree or certification is a plus.

Experience:

Minimum of 2-3 years of progressive Housekeeping supervisory or leadership experience in a hotel or resort environment.

Licenses:

Ability to maintain any government-required licenses or permits. A valid driver's license may be required.

Grooming:

Must maintain a crisp, professional, and well-groomed appearance that aligns with hotel brand standards. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

Employee discount

Work Location:

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