Take me back Assistant Housekeeping Manager 21c Durham, 111 Corcoran St, Durham, NC 27701, USA Apply Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock!

Job Description Reports To:

Housekeeping Manager Supervises:

Housekeeping Supervisors, Room Inspectors, Housekeeping Team as required

General Purpose:

Assists the Housekeeping Manager in supervising the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.

Specific Responsibilities:

Supervise the housekeeping employees, motivate the team through training, development, empowerment, coaching, and counseling. Recommend discipline and termination, as appropriate. Supervise and inspect the daily cleaning of the guest rooms, public areas, and back of house. Ensure compliance with accident/loss preventive programs. Achieve a high level of cleanliness and guest satisfaction. Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service. Respond to guest requests, concerns and problems to ensure guest satisfaction. Work with the front desk staff to help resolve guest issues that arise. Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets and to ensure a safe and accident free environment for guest and employees. Log items into the Lost and Found and answer inquiries from guests to meet overall lost & found satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and property. Assist Housekeeping Manager monitors the performance of room inspectors to ensure rooms are being cleaned and inspected to 21c standards. Communicate within all departments of the hotel. Responsible for learning and being efficient using the 21c checkbook. This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department. Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments. Be able to manage the department in absence of the Housekeeping Manager Scheduled days and times may vary based on needs. Other duties as assigned by your supervisor or manager. Qualifications A thorough knowledge of the Housekeeping field. A demonstrated ability to determine a course of action based on knowledge of workplace policies and procedures Supervision/management experience and skills. Ability to compile facts and figures. Ability to meet and maintain budget. Must be able to open, close, or work any shift during special events. Must be computer literate Requires a can-do attitude.

Education/Formal Training:

High school diploma or equivalent

Experience:

Two to three full years of employment in a related position with this company or another organization. Additional Information 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm All your information will be kept confidential according to EEO guidelines. 1. First name

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• This field is required. 5. Are you legally authorized to work in the United States? Please note that this position may not provide sponsorship.
• Select an option... Yes No Select an option... This field is required. 6. Are you a former teammate of 21c?
• Select an option... Yes No Select an option... This field is required. 7. Why do you want to work with 21c?
• This field is required. 8. What skills do you possess that can contribute to your success in this job?
• This field is required. 9. Are any of these skills a result of military service? If so, please describe. This field is required. 10. Who is someone you admire? This field is required. 11. Describe the last gift you gave to someone else. This field is required. 12. Do you have any friends or relatives that work for 21c?
• Select an option... Yes No Select an option... This field is required. 13. If yes, what is their name/relationship to you? This field is required. 14. Do you have a reliable means of getting to work?
• Select an option... Yes No Select an option... This field is required. 15. What is your desired status?
• Select an option... Part-Time Full-Time Select an option... This field is required. 16. Shift Availability
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• This field is required. 18. Our business runs 24/7/365, but we know people can't. Please tell us any schedule restrictions or preferences you may have.
• This field is required. 19. Based on the essential functions of the position for which you applied, are you able to perform these functions with or without reasonable accommodation?
• Select an option... With reasonable accommodation Without reasonable accommodation Select an option... This field is required. 20. Are you over eighteen (18) years of age?
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Please acknowledge the following statement:

Upon offer of employment, this position is subject to a background check. Under some circumstances, the disclosure of criminal convictions on the background report may disqualify a candidate from employment with the company.

• This field is required. 22. Resume
• . We accept .pdf, .doc, and .docx formats. The file must be of type doc, pdf, docx and not exceed 2MB.
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Thank you for applying! Good luck! Interested in anything else? Bartender at Counting House Durham Banquet Server - AM Durham