A Housekeeping or Environmental Services Supervisor supervises the staff that provide cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in office buildings, colleges, other institutions or private residences with a large housekeeping staff.
This position will be supervise, train and inspect the performance of assigned Housekeeping staff ensuring that all procedures are completed to the established standards. This person will assist where necessary to ensure optimum service to guests.
QUALIFICATIONS
(Education, Knowledge, Training, & Work Experience) Prior experience required
Excellent customer service skills
ESSENTIAL FUNCTIONS
Supervise staff in the performance of all daily procedures to ensure they are performed to standards
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Prepare and distribute assignment sheets to assigned staff and review priorities • Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area
Inspect public areas/bathrooms, restaurants, offices and service areas after being cleaned by respective personnel, using designated checklists
Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests Qualifications
Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment
Fluency in English both verbal and non-verbal. Provide legible communication
Computer mathematical calculations
Ability to perform job functions with attention to detail, speed and accuracy
Ability to maintain confidentiality of guest information and pertinent hotel data
Ability to ascertain departmental training needs and provide such training
Ability to direct performance of staff and follow up with corrections when needed
Ability to input and access information in the property management system/computers
HOTEL SPECIFIC ESSENTIAL FUNCTIONS
Respond to any reasonable task as assigned by manager.
Aid guests in locating other areas of the hotel (walk them to destination if possible).
Familiarity with parking validation procedures.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. ENVIRONMENT and
POSITION ANALYSIS
Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. Regularly required to climb stairs.
