A Housekeeping or Environmental Services Supervisor supervises the staff that provide cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in office buildings, colleges, other institutions or private residences with a large housekeeping staff.
Austin, TX Job Details Full-time 12 hours ago Benefits Health insurance Dental insurance Vision insurance Opportunities for advancement Qualifications Customer follow-ups Labor law compliance Managing cleaning or sanitation teams Staff supervision Hotel housekeeping management Hotel regulations compliance Hotel policy compliance Hotel quality control Hotel and accommodations guest special request handling Answering guest questions Hotel quality assurance Mid-level Training employees on security practices Employee health (regulatory compliance standards) Team management Staff policy implementation Implementation of OSHA safety standards Handling customer service requests Security training facilitation Inventory replenishment Hotel staff training Training & development Safety training implementation Ordering supplies Hotel safety procedures Cleaning and sanitation quality assurance Equal Employment Opportunity (EEO) Cleaning and sanitation supply management Full Job Description a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} Essential Job Functions Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms, and public areas. Distribute keys and work assignments to staff. Complete follow-up on vacant or occupied rooms. Assist in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for the efficient operation of the department; assists with monthly linen and supply inventory. Ensures the completion of the Housekeepers Report and communicates clean and available rooms to the Guest Services Department. Document and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met. Respond quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to the appropriate department. Follows up to ensure guest satisfaction. Display a professional image at all times through appearance and dress. Follow company policies and procedures and is able to effectively communicate them to subordinates. Conduct training classes regarding safety, security, department procedures, and service guidelines. Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws.
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Other duties as assigned by supervisor or management. a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} Benefits & Perks Comprehensive Benefits Package available to eligible full-time employees, including medical, dental, vision, and other voluntary benefits. Company-Sponsored Transportation Assistance through monthly transit passes provided to all team members, helping make commuting to and from work more convenient and affordable. Complimentary Employee Meal provided during each scheduled shift. Monthly Associate Celebrations & Team Meetings recognizing achievements, sharing hotel updates, celebrating successes, and strengthening team engagement. Employee Recognition & Incentive Programs designed to reward outstanding performance, attendance, teamwork, and guest service excellence. Growth & Development Opportunities through training, coaching, and advancement opportunities within the company. Supportive Team Culture focused on respect, collaboration, recognition, and delivering exceptional hospitality experiences.
